resume for housekeeping?
Here is a sample resume. SUMMARY: Highly knowledgeable and skillful Hotel Housekeeping Manager with great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests. Summary of Qualifications More than eight years experience. Thorough knowledge of methods of cleaning rooms and laundering. Great knowledge of the proper use and storage of cleaning chemicals. Considerable knowledge of such equipment as vacuums, commercial washers and dryers. In-depth ability to select, train, evaluate, motivate and discipline as needed. Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members. Strong working knowledge of all Housekeeping administrative functions to include scheduling, status, payroll and other clerical areas. Great working knowledge of material control to include purchasing requisitioning of departmental supplies. Considerable computer software knowledge to include Word and Excel. Remarkable ability to lead, guide, direct, develop and motivate people at all levels. Strong written and verbal communications skills. Excellent interpersonal, customer service, team building and problem solving skills. In-depth ability to speak, write, read and understand English and Spanish. Uncommon ability to calmly handle difficult situations. Immense ability to stoop, bend, push, pull, and carry up to 75 pounds; maneuver in hotel areas, up and down stairs and reach above shoulder level. Professional Experience Excellence Hotels & Towers, Minneapolis, MN 2002 - Present Housekeeping Manager Manage the day-to-day activities of the housekeeping department. Plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Develop and implement procedures for managing quality of housekeeping and laundry services. Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Conduct pre-shift meeting and review all information pertinent to the day's activities. Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business. Promote teamwork and quality service through daily communication and coordination with other departments. Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods. Excellence Hotels & Towers, Minneapolis, MN 2000 - 2002 Assistant Housekeeping Manager Assumed overall control and responsibility in the absence of the Housekeeping Manager. Inspected guest rooms to ensure the highest cleaning standards are met. Provided counseling and supported team members in meeting their responsibilities and becoming part of the team. Interviewed applicants and hired qualified candidates. Executed and issued notices of disciplinary action and positive feedback. Ensured all team members follow hotel policies and procedures. Expedited and oversaw special requests from the Front Desk. Attended management meetings. Developed teams and its members. Motivated employees to provide superior customer service to guests. Monitored job performance daily. Met the attendance guidelines of the job and adhered to departmental and company policies. Monitored the day-to-day operations of scheduling functions understanding labor standards. Education Associate Degree in Hospitality Management University of New York (1998)
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