Assessor Resource

ACMGAS202A
Participate in workplace communications

Assessment tool

Version 1.0
Issue Date: March 2024


This unit is applicable to new entrants to the animal care and management industry. Animal care may occur in a wide variety of workplaces, including retail pet stores, kennels and catteries, shelters, veterinary practices, zoos, animal research facilities and others.

In addition to legal and ethical responsibilities, all units of competency in the ACM10 Animal Care and Management Training Package have the requirement for animals to be handled gently and calmly. The individual is required to exhibit appropriate care for animals so that stress and discomfort is minimised.

This unit of competency covers the process of effectively participating in workplace communications in an animal care and management environment.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit. Assessors should ensure that candidates can:

follow routine spoken messages

follow workplace written notices when performing workplace duties, including instructions and organisational policies and procedures

obtain and provide information in response to workplace requirements

communicate effectively with supervisor, clients and other staff

participate in workplace meetings and discussions

complete forms and record workplace data.

The skills and knowledge required to participate in workplace communications must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events.

Context of and specific resources for assessment

Assessment of this unit may be completed inan animal care workplace or in a situation that reproduces normal work conditions. Workplaces can include pet shops, breeding or boarding kennels and catteries, aviaries, companion animal training, grooming establishments, animal shelters, zoos, mobile animal facilities, veterinary practices.

There must be access to a range of animals as well as relevant information, equipment and/or resources to enable one to demonstrate competence.

Method of assessment

To ensure consistency in one's performance, competency should be demonstrated, to industry defined standards, on more than one occasion over a period of time in order to cover a variety of circumstances and where possible, over a number of assessment activities.

Suggested strategies for this unit are:

written and/or oral assessment of candidate's required knowledge

observed, documented and first-hand testimonial evidence of candidate's application of practical tasks

simulation exercises that reproduce normal work conditions

workplace documentation

third-party evidence.

This unit may be assessed in a holistic way with other units of competency relevant to the industry sector, workplace and job role.

Guidance information for assessment

Assessment methods should reflect workplace demands (e.g. literacy and numeracy demands) and the needs of particular target groups (e.g. people with disabilities, Aboriginal and Torres Strait Islander people, women, people with a language background other than English, youth and people from low socioeconomic backgrounds).


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

literacy skills to read, select and follow organisational policies and procedures, including occupational health and safety (OHS); follow sequenced written instructions; and record the information accurately and legibly

oral communication skills/language to fulfil the job role as specified by the organisation, including questioning, active listening, asking for clarification and seeking advice from supervisor

interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities

numeracy skills to estimate, calculate and record routine workplace measures, such as animal vital signs and food and water rations/intake for animals

problem-solving skills to use available resources and prioritise daily tasks.

Required knowledge

different modes of communication (e.g. written, verbal and non-verbal)

effective communication, including the role of non-verbal communication

effective communication in a work team

communication procedures and systems, and technology relevant to the organisation and the individual's work responsibilities

OHS legislative requirements and codes of practice.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Written notices may include:

dockets with customer/client details

enterprise-specific data

industry network details

instructions

labels, symbols, signs, tables and simple graphs

notes, rosters and messages

organisational policies and procedures

OHS information and safety material

patient treatment sheets, cage cards and client notices

personnel information

standard operating procedures.

Relevant information may include:

animal feeding regimes

animal health and welfare procedures

customer/client details

manufacturers' specifications for equipment/machinery

material safety data sheets (MSDS)

organisational policies and procedures

safe operating procedures

terms and conditions of employment.

Source may include:

customer/clients

industry associations and bodies

local government

supervisors

suppliers

training personnel

work/team mates.

Interaction with others should be conveyed:

efficiently, effectively, responsively, courteously and supportively

presenting the organisation in a positive way

using correct forms of greeting, identification and address as required.

Data storage may include:

manual or computer-based filing systems relevant to the organisation.

Work-related documents may include:

animal health records within level of own responsibility

animal nutrition records within level of own responsibility

cleaning and maintenance records

personnel forms

telephone message forms

safety reports

work rosters and daily work schedules.

Routine workplace calculations may be required to:

measure and record animal vital signs

record animal food rations and water provided

record animal food and water intake.

Workplace meetings and discussions may include:

formal and informal group or team meetings

small and large groups or teams

teams based on work function, level of supervision work rosters or other criteria.

Protocols may include:

complying with meeting decisions and obeying meeting instructions

observing meeting conventions.

Workplace interactions may include:

verbal discussions:

electronic and two-way radio

face to face

telephone

written interactions:

electronic

memos

diagrams

instructions and forms

notice boards

non-verbal interactions:

body language

gestures

signals and signs.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Required information is gathered by listening and is correctly interpreted. 
Instructions and procedures are followed in an appropriate sequence for the task and in accordance with the information received. 
Clarification is sought from the workplace supervisor on all occasions when any instruction or procedure is not understood. 
Written notices and instructions are read and interpreted correctly. 
Routine written instructions and procedures are followed in sequence. 
Clarification is sought from the workplace supervisor on all occasions when any instruction or procedure is not understood. 
Specific relevant information is obtained from the relevant source. 
Information is interpreted correctly. 
Information is provided clearly and precisely in written or verbal format as required. 
Personal interaction is courteous and enquiries are made clearly and concisely. 
Defined procedures for the location and storage of information are used. 
Work-related documents are completed accurately and legibly. 
Workplace data is recorded manually or electronically using standard workplace forms and documents. 
Basic mathematical processes are used for routine workplace calculations. 
Errors in recording information on forms and documents are identified and rectified. 
Reporting requirements to supervisor are completed according to organisational guidelines. 
Team meetings are attended on time. 
Own opinions are clearly expressed and those of others are listened to without interruption. 
Meeting inputs are consistent with the meeting purpose and established protocols. 
Workplace interactions are conducted in a courteous manner. 
Questions about routine workplace procedures and matters concerning conditions of employment are asked and responded to. 
Outcomes of meetings and discussions are interpreted and implemented within own responsibility. 

Forms

Assessment Cover Sheet

ACMGAS202A - Participate in workplace communications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ACMGAS202A - Participate in workplace communications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: