List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify customer needs | 1.1 Use interpersonal skills to identify customer needs 1.2 Handle customer enquiries courteously and promptly 1.3 Match available products to customer needs and against environmental considerations 1.4 Research and update knowledge and understanding of farm chemicals and related products from authoritative sources 1.5 Research local enterprise and district requirements for farm chemical products |
2. Provide product advice | 2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements 2.2 Consider and discuss environmental considerations, non-chemical alternatives and additional products 2.3 Address customers concerns and questions 2.4 Ensure that information and directions on the product label are understood by the customer 2.5 Provide relevant safety information to the customer for recommended products 2.6 Prepare and supply quotations |
3. Sell products | 3.1 Ensure relevant licences/accreditation regarding the sale and handling of farm chemicals are held by salesperson and enterprise 3.2 Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements 3.3 Supply Safety Data Sheets (SDS) to customers purchasing registered chemicals. 3.4 Identify and respond to opportunities for add-on and repeat sales 3.5 Monitor sales results against specified criteria 3.6 Review sales techniques to enhance future sales results |
4. Handle and maintain products | 4.1 Handle and store farm chemical products safely and efficiently in line with manufacturer, work health and safety and chemical legislation requirements 4.2 Complete documentation 4.3 Monitor stock levels and follow re-ordering procedures |
The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.
The candidate must provide evidence that they can:
engage customers, in relation to giving advice, receiving information and creating additional sales opportunities
assess and demonstrate cost benefits of products
ensure that information and directions on the product label are understood by the customer
research supplier information
supply Safety Data Sheets (SDSs) with all registered chemicals
encourage add on sales and represent the enterprise in a professional manner
follow enterprise work health and safety policies
The candidate must demonstrate knowledge of:
potential environmental impact of chemicals
enterprises business values, structure, products and services
chemical formulations, available proprietary products and their applications
the content and legal status of registered chemical labels
relevant HAZCHEM, AGSAFE, Australian Dangerous Goods, work
health and safety, industry, fair trading, trade practices, and sales of goods legislation
enterprise policies and procedures relating to customer service
relevant licences/accreditation regarding the sale and handling of farm chemicals
work health and safety, pesticides and environmental legislation, codes of practice and enterprise procedures
Competency is to be assessed in the workplace or simulated environment that accurately reflects performance in a real workplace setting.
Assessors must satisfy current standards for RTOs.