Assessor Resource

AHCMER405
Provide advice on livestock products

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency describes the skills and knowledge required to provide advice on livestock products.

All work must be carried out to comply with workplace procedures, work health and safety, animal welfare and biosecurity legislation and codes, and sustainability practices.

This unit applies to rural products merchandisers whose job role includes providing advice on livestock industry equipment, animal handling systems and stock feeds.

This unit applies to individuals who take responsibility for their own work and provide and communicate solutions to a range of predictable and sometimes unpredictable problems.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use interpersonal skills to identify customer needs

1.2 Handle customer enquiries courteously and promptly in accordance with enterprise and legislative requirements

1.3 Match available products to customer needs and against ecological considerations

1.4 Research and update knowledge and understanding of livestock products and related products from authoritative sources

1.5 Research local enterprise and district requirements for livestock and related products

2. Provide product advice

2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

2.2 Exhibit or demonstrate products to customer in line with enterprise work health and safety, biosecurity and animal welfare policies.

2.3 Suggest alternative and additional products and services

2.4 Address customers concerns and questions

2.5 Provide relevant safety information to the customer for recommended products

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

advise customers as to the range of livestock products available for their specific application/environment

engage with and give advice to customers

ensure that the advice, product type, application and suitability are understood by the customer

advise customers on risks to worker safety or animal welfare from use of the product

encourage add on sales

represent the enterprise in a professional manner when dealing with customers

follow enterprise work health and safety policies

follow enterprise biosecurity, animal welfare policies

The candidate must demonstrate knowledge of:

customer service and selling techniques

systems and procedures for the safe handling of products

enterprises’ s business values, structure, products and services

livestock industry equipment, animal handling systems and stockfeeds

relevant work health and safety, animal welfare and biosecurity legislation, fair trading, trade practices, and sales of goods legislation

relevant components of State/Territory Acts relating to stock feeds

Competency is to be assessed in the workplace or simulated environment that accurately reflects performance in a real workplace setting.

Assessors must satisfy current standards for RTOs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use interpersonal skills to identify customer needs

1.2 Handle customer enquiries courteously and promptly in accordance with enterprise and legislative requirements

1.3 Match available products to customer needs and against ecological considerations

1.4 Research and update knowledge and understanding of livestock products and related products from authoritative sources

1.5 Research local enterprise and district requirements for livestock and related products

2. Provide product advice

2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

2.2 Exhibit or demonstrate products to customer in line with enterprise work health and safety, biosecurity and animal welfare policies.

2.3 Suggest alternative and additional products and services

2.4 Address customers concerns and questions

2.5 Provide relevant safety information to the customer for recommended products

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

advise customers as to the range of livestock products available for their specific application/environment

engage with and give advice to customers

ensure that the advice, product type, application and suitability are understood by the customer

advise customers on risks to worker safety or animal welfare from use of the product

encourage add on sales

represent the enterprise in a professional manner when dealing with customers

follow enterprise work health and safety policies

follow enterprise biosecurity, animal welfare policies

The candidate must demonstrate knowledge of:

customer service and selling techniques

systems and procedures for the safe handling of products

enterprises’ s business values, structure, products and services

livestock industry equipment, animal handling systems and stockfeeds

relevant work health and safety, animal welfare and biosecurity legislation, fair trading, trade practices, and sales of goods legislation

relevant components of State/Territory Acts relating to stock feeds

Competency is to be assessed in the workplace or simulated environment that accurately reflects performance in a real workplace setting.

Assessors must satisfy current standards for RTOs.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use interpersonal skills to identify customer needs 
Handle customer enquiries courteously and promptly in accordance with enterprise and legislative requirements 
Match available products to customer needs and against ecological considerations 
Research and update knowledge and understanding of livestock products and related products from authoritative sources 
Research local enterprise and district requirements for livestock and related products 
Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements 
Exhibit or demonstrate products to customer in line with enterprise work health and safety, biosecurity and animal welfare policies. 
Suggest alternative and additional products and services 
Address customers concerns and questions 
Provide relevant safety information to the customer for recommended products 

Forms

Assessment Cover Sheet

AHCMER405 - Provide advice on livestock products
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AHCMER405 - Provide advice on livestock products

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: