List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify customer needs | 1.1 Use appropriate interpersonal skills to accurately identify customer needs 1.2 Handle customer enquiries courteously and promptly 1.3 Match available products to customer needs and against ecological considerations 1.4 Research and update knowledge and understanding of irrigation products regularly from authoritative sources |
2. Provide advice on products and services | 2.1 Provide advice that addresses customer needs to customers in a timely and professional manner 2.2 Explain or show products to customer that may meet needs 2.3 Suggest alternative and additional products and services as necessary 2.4 Address customer concerns and questions sensitively |
3. Recommend irrigation components and pumps | 3.1 Interpret irrigation design 3.2 Confirm pump and component requirements and discuss with customer 3.3 Provide advice on irrigation pumps based on suitability for the task, energy efficiency from pump curves and serviceability 3.4 Provide advice on components based on technically correct and current information |
4. Research irrigation innovations and products | 4.1 Maintain contacts in irrigation product development and review new products regularly 4.2 Study exhibitions and field displays to update technical expertise 4.3 Read and incorporate technical information and extension advice to provide advice to customers |
5 Conduct retail transactions with irrigation clients | 5.1 Estimate quantities for irrigation installation projects 5.2 Provide quotes on products and services 5.3 Negotiate price and payment options 5.4 Provide advice on irrigation product warranties 5.5 Organise product service and repairs 5.6 Organise delivery of irrigation merchandise |
The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.
The candidate must provide evidence that they can:
calculate pressure loss due to irrigation components
calculate pumping requirements
conduct research of products
estimate requirements for materials and components from a plan
identify adverse environmental impacts of irrigation pumping activities and take appropriate remedial action
implement and follow work health and safety and environmental requirements
interpret irrigation plans
interpret pump curves
monitor performance of pumps and irrigation components
pressure testing pumps
provide customer service
select irrigation components for a system
use pressure testing equipment
use recorded information to review energy and water efficiency for an irrigation system
The candidate must demonstrate knowledge of:
principles and practices of irrigation sales and service
basic irrigation system diagnostic techniques
demonstration and assembly of irrigation products and components
determination of pump capacities in relation to proposed application
interpretation of manufacturers specifications
irrigation components technical specifications and suitability
price negotiation and payment options
pump and irrigation equipment characteristics, technical capabilities and limitations
pump and irrigation equipment components, controls, features and functions
store irrigation products and pump range
store product and service and repair policy
Assessors must satisfy current standards for RTOs.