Assessor Resource

AHCWRK402
Provide information on issues and policies

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency describes the skills and knowledge required to research, extract and provide information on issues and policies.

This unit applies to individuals who take responsibility for their own work and for the quality of the work of others within known parameters. They provide and communicate solutions to a range of predictable and sometimes unpredictable problems.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process a request for information on issues and policies

1.1 Document the request using the appropriate recording system

1.2 Record relevant notes from dialogue with the client and from correspondence

1.3 Seek and obtain approval to access information and forward requests where appropriate

1.4 Listen actively to the client and question appropriately to clarify and elicit information

1.5 Follow enterprise work health and safety policies

2. Identify sources and extract information

2.1 Identify, access and research relevant sources and locations of information

2.2 Provide clear sequenced verbal instructions to colleagues who require assistance

2.3 Evaluate workplace policies and documentation relevant to the request

2.4 Locate and extract information relevant to the particular request

2.5 Use alternative methods to locate identified gaps in information

3. Evaluate information for meeting client request

3.1 Evaluate information for its validity and reliability and appropriateness to the client request

3.2 Engage client in effective dialogue to clarify indistinct or incorrect information

3.3 Obtain additional information if available information is inadequate, unclear, conflicting or incorrect

4. Prepare and finalise report

4.1 Develop, write, format and proof read report

4.2 Check report for accuracy and intention

4.3 Arrange report’s review and sign off with designated person where required

4.4 Make a record of report and correspondence

4.5 Forward report and correspondence to client

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

process a request for information

access information to respond to a request

collate information to deal specifically with the request

prepare a response using chosen media

maintain a record of the information provided and file for future reference

use industry standard terminology.

The candidate must demonstrate knowledge of:

workplace policies and documentation on local, regional, state and national issues

relevant workplace documentation on international treaties, agreements and charters

types of information sources

methods and means of accessing and extracting the required information

methods of validating information

types of reports and their uses.

Assessors must satisfy current standards for RTOs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process a request for information on issues and policies

1.1 Document the request using the appropriate recording system

1.2 Record relevant notes from dialogue with the client and from correspondence

1.3 Seek and obtain approval to access information and forward requests where appropriate

1.4 Listen actively to the client and question appropriately to clarify and elicit information

1.5 Follow enterprise work health and safety policies

2. Identify sources and extract information

2.1 Identify, access and research relevant sources and locations of information

2.2 Provide clear sequenced verbal instructions to colleagues who require assistance

2.3 Evaluate workplace policies and documentation relevant to the request

2.4 Locate and extract information relevant to the particular request

2.5 Use alternative methods to locate identified gaps in information

3. Evaluate information for meeting client request

3.1 Evaluate information for its validity and reliability and appropriateness to the client request

3.2 Engage client in effective dialogue to clarify indistinct or incorrect information

3.3 Obtain additional information if available information is inadequate, unclear, conflicting or incorrect

4. Prepare and finalise report

4.1 Develop, write, format and proof read report

4.2 Check report for accuracy and intention

4.3 Arrange report’s review and sign off with designated person where required

4.4 Make a record of report and correspondence

4.5 Forward report and correspondence to client

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

process a request for information

access information to respond to a request

collate information to deal specifically with the request

prepare a response using chosen media

maintain a record of the information provided and file for future reference

use industry standard terminology.

The candidate must demonstrate knowledge of:

workplace policies and documentation on local, regional, state and national issues

relevant workplace documentation on international treaties, agreements and charters

types of information sources

methods and means of accessing and extracting the required information

methods of validating information

types of reports and their uses.

Assessors must satisfy current standards for RTOs.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Document the request using the appropriate recording system 
Record relevant notes from dialogue with the client and from correspondence 
Seek and obtain approval to access information and forward requests where appropriate 
Listen actively to the client and question appropriately to clarify and elicit information 
Follow enterprise work health and safety policies 
Identify, access and research relevant sources and locations of information 
Provide clear sequenced verbal instructions to colleagues who require assistance 
Evaluate workplace policies and documentation relevant to the request 
Locate and extract information relevant to the particular request 
Use alternative methods to locate identified gaps in information 
Evaluate information for its validity and reliability and appropriateness to the client request 
Engage client in effective dialogue to clarify indistinct or incorrect information 
Obtain additional information if available information is inadequate, unclear, conflicting or incorrect 
Develop, write, format and proof read report 
Check report for accuracy and intention 
Arrange report’s review and sign off with designated person where required 
Make a record of report and correspondence 
Forward report and correspondence to client 

Forms

Assessment Cover Sheet

AHCWRK402 - Provide information on issues and policies
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AHCWRK402 - Provide information on issues and policies

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: