- AHCWRK403A - Supervise work routines and staff performance
Assessor Resource
AHCWRK403A
Supervise work routines and staff performance
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to workers with supervisory responsibilities and covers the work functions associated with supervising work routines and staff performance.
This unit covers the supervision of work routines and staff performance and defines the standard required to: assess staff capability against position descriptions; designate and communicate staff roles and responsibilities, including line management; develop work plans to achieve organisational targets and business objectives; provide training and mentoring for staff; implement strategies to foster teamwork and trust; negotiate with staff as part of dealing with conflict; monitor team and individual work performance and provide feedback to staff.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following: assess staff capability against position descriptions designate and communicate staff roles and responsibilities, including line management develop work plans to achieve organisational targets and business objectives provide training and mentoring for staff implement strategies to foster teamwork and trust negotiate with staff as part of dealing with conflict monitor team and individual work performance and provide feedback to staff. |
Context of and specific resources for assessment | Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
supervise and instruct staff to achieve work activities delegate and allocate tasks assess and evaluate staff capability identify and provide training requirements plan timesheets and timetables to meet deadlines demonstrate safe workplace and environmentally responsible practices solve problems (staffing, resources) evaluate performance, provide feedback and prepare reports and performance appraisals promote and maintain effective relationships between staff monitor productivity and maintain staff records as required use literacy skills to read, interpret and follow organisational policies and procedures, develop sequenced written instructions, record accurately and legibly information collected and select and apply procedures to a range of tasks use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views use numeracy skills to estimate, calculate and record routine and more complex workplace measures and data use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities. |
Required knowledge |
enterprise personnel processes enterprise organisational structure and responsibilities techniques for building trust and relationships principles of team work and negotiation leadership for the work team performance appraisal systems and procedures principles of time management conflict management techniques enterprise training requirements and processes relevant State/Territory legislation, regulations and Codes of Practice with regard to workplace OHS, environmental protection and employment OHS hazard identification, risk assessment and development of risk controls. |
The range statement relates to the unit of competency as a whole. | |
The people may include: | coaches mentors supervisors or managers work colleagues with supervisory responsibilities. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Roles and responsibilities of staff are clearly defined and documented. | |||
| Skills of staff are accurately identified and matched with available tasks and duties. | |||
| Requirements of jobs are clearly identified and communicated to personnel. | |||
| Information on activities is developed and provided to personnel. | |||
| Occupational Health and Safety (OHS) policy and procedural requirements for supervisors are effectively implemented. | |||
| Work activities are prioritised to ensure completion of tasks in accordance with available timelines. | |||
| Work plans are developed to establish targets and objectives of activities, and to define tasks and timelines. | |||
| Training and learning opportunities are identified and incorporated into work activities. | |||
| Supervisory and reporting responsibilities are clarified and maintained in line with organisational requirements. | |||
| Enterprise environmental policy and procedures for supervisors are effectively implemented. | |||
| Problems are recognised and addressed through discussion with work group. | |||
| Assistance is sought from work group members when difficulties arise in achieving allocated tasks | |||
| Discussion and information sharing is routinely used to communicate requirements of work activities through a participative approach. | |||
| Disagreements and conflicts are managed constructively using appropriate conflict management strategies. | |||
| Feedback is clear, constructive and provided promptly to individuals to support achievement of outcomes. | |||
| Difficult situations are identified and negotiated to achieve results in line with organisational requirements. | |||
| Team and individual performances are monitored regularly to ensure personnel are able to achieve goals. | |||
| Supervisory structures and lines of reporting are maintained in accordance with organisational requirements. |
Forms
Assessment Cover Sheet
AHCWRK403A - Supervise work routines and staff performance
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AHCWRK403A - Supervise work routines and staff performance
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: