List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Process transaction | 1.1 Accurately process transaction 1.2 Accurately process transaction through point of sale equipment 1.3 Provide correct and accurate receipts to customer 1.4 Thank customer according to workplace requirements 1.5 Observe correct hygiene while handling cash transactions |
Evidence must demonstrate the candidate's consistency of performance over time.
The candidate must:
identify point of sale equipment
process a range of sales transactions to meet customer requirements in accordance with workplace requirements
calculate total cost of sale
manually calculate change
provide correct and accurate receipts to customers in line with workplace requirements
demonstrate courteous and respectful customer relations
refer enquiries to more senior staff if appropriate
apply relevant workplace health and safety requirements
use communication skills appropriate to customer and enterprise requirements
use mathematical skills relevant to the task
The candidate must demonstrate a basic functional knowledge of:
procedures for using point of sale equipment
workplace requirements for dealing with customer enquiries
regulatory requirements related to weights and measures
relevant workplace health and safety requirements
legal requirements and details necessary for acceptance of cheques
Competency must be demonstrated over time and under typical operating conditions for the enterprise.
Assessment must occur in the workplace under normal enterprise conditions or in a simulated environment.
The following three forms of assessment must be used:
demonstration in the workplace or simulated environment
quiz of underpinning knowledge
workplace referee or third-party report of performance over time
Assessors must satisfy current standards for RTOs.