Assessor Resource

AUMAFA2002
Maintain effective workplace relationships

Assessment tool

Version 1.0
Issue Date: April 2024


The unit applies to the automotive and related component manufacturing environment and involves application of skills and knowledge at a production worker level. These skills and knowledge are to be used within the scope of the person's job and authority.

This unit describes the application of the required skills and knowledge to work with others in the production process.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Co-Requisites

Not applicable.

Employability Skills

This unit contains Employability Skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

compliance with relevant legislative, regulations, standards, codes of practice and established safe work practices and organisation policies and procedures for maintaining effective workplace relationships

maintaining a working knowledge of current systems and practices related to diversity, equal opportunity and conflict resolution

working and communicating effectively and positively with others involved in the work

applying, within authority, the requirements of the job or work role in relation to:

giving and receiving instructions, information and messages

instructing and delivering job role/task training to individual trainee

following organisation diversity and equal opportunity policies and procedures

applying conflict resolution procedures and processes

filling out standard forms

modify activities to cater for variations in organisation context and environment.

Context of and specific resources for assessment

assessment of the competency should take place in a safe working environment in a passenger motor vehicle manufacturing plant or simulated environment using tools/equipment/machinery required for the production process without undue disruption to the production process

assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

assessment methods must confirm consistency and accuracy of performance (over time and in a range of organisation relevant contexts) together with application of underpinning knowledge

assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application

assessment may be applied under project related conditions (real or simulated) and require evidence of process

assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required skills

speak clearly and directly

apply teamwork to a range of situations

solve problems particularly in teams paying attention to performance indicators to reflect changed circumstances

show initiative in adapting to changing work conditions or contexts particularly when working across a variety of work areas

access, interpret and apply information on relevant organisation policies, procedures and instructions

manage time when planning, preparing and organising work priorities

take responsibility for organising own work priorities.

Required knowledge

relevant Occupational Health and Safety and Environmental regulations and organisation policies and procedures needed to carry out work in a manner which ensures the safety of people, equipment and the environment. The specific regulations will vary according to the area of operation

format of common communication techniques, including memos, e-mails, telephone conventions

common barriers to effective communication

basic training and learning techniques

organisation Diversity and Equal Opportunities policies and procedures

range of organisation forms

contract of Employment

established communication channels and protocols

problem identification and resolution techniques.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Communication technique may include:

face-to-face communication to individuals and groups

memos

sketches/diagrams

e-mail

telephone

use of non-verbal communication.

Communication format may include:

computerised or hard copy order forms

work orders

accident/safety report forms

internal job application forms

suggestion form.

Training techniques may include:

explanation

demonstration

computer-aided learning.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Instructions and messages required for the job are received and acted upon 
Instructions and messages received are confirmed with the person giving the message 
Instructions and messages required for the job are delivered using the most appropriate communication technique and format which is understandable to the receiver/s 
Feedback is sought from the person/s receiving the instructions or messages to ensure that they have been properly understood 
Objectives of the training are identified 
Trainee is instructed in both the theory of and the practical applications for the job/role/tasks on either a one-on-one or small group basis in accordance with safety and job specifications, quality processes and environmental guidelines, using suitable trainingtechniques 
Trainee progress is monitored to ensure the training has been effective, and appropriate feedback is given 
Workplace equal opportunity, diversity and related policies and procedures are identified and understood 
Personnel responsible for receiving complaints about breaches of Workplace Equal Opportunity, Diversity and related policies are identified 
Workplace equal opportunity, diversity and related policies are followed 
Contract of Employment is identified and clarified with relevant personnel 
Processes within the organisation for resolving conflict and grievances are identified 
Processes within the organisation for resolving conflict and grievances are followed when required so that there is minimum disruption to production 
Forms required for the job are identified 
Forms required for the job are completed according to organisation procedures and legislative requirements 

Forms

Assessment Cover Sheet

AUMAFA2002 - Maintain effective workplace relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AUMAFA2002 - Maintain effective workplace relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: