Assessor Resource

AURA254180A
Operate information technology systems

Assessment tool

Version 1.0
Issue Date: April 2024


This unit requires knowledge of the hardware and software in use, and the ability to enter, retrieve and use information.

This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied:

retail, service and repair.

Work is carried out in accordance with award provisions.

This unit of competency covers the competence involved in the use and application of enterprise information technology systems.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence in this unit signifies the ability to transfer the competence to changing circumstances and to respond to unusual circumstances in critical aspects of:

consistently applying enterprise policies and procedures in regard to information technology systems, including resolution of systems faults and accessing/entering information on enterprise systems

following requirements of legislation.

Context of and specific resources for assessment

This unit should be assessed in conjunction with other units that form part of the job role or function.

Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment.

Evidence is best gathered using products, processes and procedures of the individual workplace context as the means by which the candidate achieves industry competencies.

The following are required:

a workplace or simulated workplace

documentation, such as enterprise policies and procedures manuals relating to information technology systems, legislation requirements, industry codes of practice, and hardware and software manuals

information technology systems

a qualified workplace assessor.

Method of assessment

It is preferable that assessment reflects a process rather than an event and that it occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other appropriate persons subject to agreed authentication arrangements.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

plain English literacy skills in regard to interpreting documentation and completing reports or documents

information is provided according to enterprise policies and procedures

back up procedures are planned for data

involve staff in dealing with information technology issues

enterprise version control procedures are followed

establish diagnostic processes which develop problem-solving skills related to hardware and software problems

technical skills in the operation of enterprise information technology hardware and software and the use, application and operation of databases, menus and EDI

Required knowledge

operational knowledge of enterprise policies and procedures in regard to use of enterprise information technology systems, including:

use and maintenance of hardware and software systems

solutions to problems/breakdowns

operation of equipment

operational knowledge of legislation for OHS, including use of screen-based equipment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Enterprise

Enterprises may vary in size, type and location and in their range of products and services

Information technology systems

Information technology systems used may be centrally based, location-based or networked. Communications may be by network or by the internet

Software

Types of software may include:

menus, databases or EDI

System problems

System problems:

may relate to hardware faults, breakdowns, software faults or staff abilities/training

may be solved by routine procedures, manufacturer/component supplier recommendations, lateral thinking or referral to a specialist/expert

Staff

Staff may be full time, part time or casual and vary in terms of staff training, in staffing levels, e.g. staff shortages and in the range of responsibilities for information technology systems.

Staff may be operating in routine or busy trading conditions

Information

Information to be entered may include:

staffing information, customer details/records, including names, addresses and profiles, stock records, stock transfers, orders and delivery details

Equipment

Equipment may include:

a range of personal computers and computer terminals, which may be stand-alone or networked

information technology equipment such as scanning equipment, bar-coding equipment, point of sale terminals and pricing equipment

Information/documents

Sources of information/documents may include:

enterprise policies and procedures in regard to information technology systems

legislative requirements for OHS, particularly in regard to use of screen-based equipment, and may also include industry codes of practice

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Knowledge of enterprise information technology systems is accurately demonstrated and conveyed to other staff members 
Hardware is accurately identified and operated according to manufacturer/component supplier instructions and enterprise procedures 
Software, including databases, menus and electronic data interchange (EDI), is accurately identified and used according to manufacturer/component supplier instructions and enterprise procedures 
Application and uses of available software is accurately identified and used according to enterprise procedures 
Data is transmitted according to EDI procedures 
Keyboard skills are used accurately to enter information according to enterprise policies 
Back-up procedures are regularly performed according to enterprise procedures 
Information to be edited/updated is correctly identified according to enterprise procedures 
Information on system is accurately edited/updated according to enterprise procedures 
Equipment/hardware/software faults are identified and rectified where possible or expert assistance sought without delay 
Maintenance programs for hardware and software systems are monitored and implemented according to manufacturer/component supplier specifications and enterprise procedures 
Routine problems are handled using appropriate problem-solving techniques and referred to appropriate persons 
Assistance is positively and actively provided to staff as problems arise 

Forms

Assessment Cover Sheet

AURA254180A - Operate information technology systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURA254180A - Operate information technology systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: