AURA254280A - Operate in an automotive administration environment
Assessor Resource
AURA254280A Operate in an automotive administration environment
Assessment tool
Version 1.0 Issue Date: April 2024
Work requires individuals to demonstrate discretion, judgement and problem-solving skills in managing own work activities and contributing to a productive business environment
This unit of competency covers the competence to operate in an automotive administration environment. It includes determining a career path, meeting business expectations and employment requirements, managing daily work activities and contributing to the effective working of the team.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Interpret and apply business requirements
Correctly apply and use safety equipment and personal protective equipment
Follow task instructions, operating procedures and inspection processes to:
minimise the risk of injury to self and others
prevent damage to equipment or documents
achieve required outcomes within business time and quality standards
produce a career plan which covers:
personal goals and expectations
opportunities
timeframes and personal development needs
Work with and around other team members
Work effectively with others
Modify activities to cater for variations in workplace context and environment.
Context of and specific resources for assessment
Assessment may occur on the job or in a workplace simulated facility with relevant stationery, office tools and equipment.
Assessment of this unit of competence may include project related tasks and require portfolios or other forms of indirect evidence of process.
Access to standard business policies and procedures related to job descriptions, OHS policy, authority and communication lines, as identified in the Range Statement.
Personal protective equipment and information and procedures as identified in the Range Statement and a work environment.
Method of assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and may be in conjunction with assessment of other units of competence.
Guidance information for assessment
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
collect, organise and understand information related to automotive administration, including roles and responsibilities, OHS requirements and potential career paths
communicate ideas and information to enable articulation of personal goals and career choices, and information to team members in the workplace
plan and organise activities, including equipment and resources to avoid backtracking, workflow interruptions or wastage
work with others and in a team using cooperative approaches to optimise work practices and contribute to a productive team environment
use mathematical ideas and techniques to interpret work instructions and complete specified tasks
use problem-solving techniques to develop solutions to unpredicted situations, clarify work instructions where necessary, and resolve conflict
use workplace technology related to measurement, including tools, equipment, calculators and measuring devices
Required knowledge
structure of relevant sector of automotive industry
roles of the industry associations and regulatory bodies
roles and responsibilities of trainees
source of information related to contract to train, including NAC and RTO
authority and communication lines within automotive businesses
work ethic and business expectations, including personal attitudes needed
appropriate automotive terminology used to assist work performance
goal setting methods and techniques
communication principles and techniques
conflict resolution principles and techniques
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Business types
Businesses may include but are not limited to those related to mechanical repairers, body repairers, vehicle sales, bicycle workshops, marine repairers, parts and aftermarket sales
Business expectations
Business expectations include standards of:
dress, personal presentation, preparedness and personal conduct (including respect for the rights and responsibilities of others)
quality and timeframe of work and the role of excellence and innovation
knowledge of tools and equipment and specific work area functions
commitment, responsibility and preparedness for work, including working flexible hours to meet deadlines
confidentiality and ethical work practices
contribution to the overall effectiveness of the business
Personal protective equipment
Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices
Information/documents
Sources of information/documents may include:
business policies and procedures relating to use of work areas, authorities and lines of communication
instructions, including worksheets, checklists and plans
procedures relating to reporting and communication
procedures relating to the use of tools and equipment
manufacturer/component supplier specifications and application procedures for materials, tools and equipment
OHS requirements include safety management systems, and safe operating procedures
work is carried out in accordance with legislative obligations, including environmental requirements, relevant health regulations, manual handling procedures and insurance requirements
industry code of ethics
relevant legislation related to trade practices, sale of goods, vehicle registration and privacy
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Occupational health and safety (OHS) requirements, including personal protection needs, are observed throughout the work
Structure of the relevant automotive sector, including roles and functions of industry/association bodies, is identified
Personal skills are assessed to identify strengths and weaknesses
Business expectations are researched
Personal expectations are identified and goals determined
Potential career paths in automotive are researched and matched with personal goals
Training needs are identified and incorporated into career planning
Business organisational structure and individual roles and responsibilities are identified
Obligations to employers and others, including confidentiality requirements are complied with
Lines of communication and authority are identified and complied with
Work practices comply with legislation, regulations, codes of practice and team expectations, policies and procedures
Own work role and responsibilities are identified and complied with
Lines of communication with supervisors, peers and external persons are identified and utilised
Individual tasks are identified, prioritised and completed within designated timeframes and business standards according to work schedule
Assistance is sought from appropriate persons when difficulties arise in achieving allocated tasks
Changes are made to workload or work priorities where unforeseen circumstances or developments occur
Own work is monitored and adjusted according to feedback obtained from supervisors and comparison with established business and workplace standards
Personal workspace is kept in a well organised and in a safe condition in accordance with workplace standards
Potentially discriminating and/or hazardous practices and policies are identified and reported to appropriate team persons
Information and knowledge relevant to work is shared with team members to ensure designated work goals are met
Personal work objectives are identified and prioritised in accordance with team requirements
Constructive feedback received from other team persons is encouraged, acknowledged and acted upon
Variations in the quality of components and/or work practices from team standards are detected and reported to appropriate team persons in accordance with team procedures
Assistance is actively sought from or provided to other persons when difficulties arise
Communication techniques are used to gather and understand relevant instructions
Signs of potential interpersonal conflict are identified, constructively acted upon and/or referred to a supervisor where appropriate
Forms
Assessment Cover Sheet
AURA254280A - Operate in an automotive administration environment
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AURA254280A - Operate in an automotive administration environment
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent