AURAAA001 - Work in an automotive administration role
Assessor Resource
AURAAA001 Work in an automotive administration role
Assessment tool
Version 1.0 Issue Date: April 2024
This unit describes the performance outcomes required to understand the structure and culture of an automotive administration environment as well as the expectations of one’s own role, and apply that understanding to own administrative activities. It involves meeting own role requirements, managing daily work activities in a safe and efficient manner, contributing to team activities in a productive automotive administration workplace, and identifying own professional development needs.
It applies to those working in an automotive administration role.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements
Elements describe the essential outcomes.
Performance Criteria
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.
1.1 Structure of automotive industry sector and relevant associations, occupations and job roles are identified
1.2 Company business requirements are interpreted and work conditions identified
1.3 Company organisational structure, and roles and responsibilities of team members and team leader, are identified
1.4 Own work role, personal responsibilities and accountabilities are clarified
1.5 Lines of authority and reporting requirements are identified and followed
1.6 Company expectations and requirements, including client focus and privacy and confidentiality requirements, are identified and followed
2. Manage daily work activities
2.1 Individual tasks are prioritised and completed according to work schedule, company standards, workplace procedures and team expectations, and within required timeframes
2.2 Assistance is sought from team leader when difficulties arise in achieving allocated tasks
2.3 Changes are made to workload or work priorities as required
2.4 Own work is monitored and adjusted according to feedback from supervisors
3. Maintain a safe environment
3.1 Safety requirements are identified and followed
3.2 Personal work space is kept in a clean, organised and safe condition according to workplace procedures
3.3 Potential hazards and hazardous practices are identified and reported to appropriate persons
4. Contribute to a productive team environment
4.1 Information and instructions relevant to team activities are identified and shared with team members to ensure work goals are met
4.2 Individual contributions to team activities are clarified and confirmed with team members
4.3 Assistance is provided to team members and constructive feedback is provided and encouraged
4.4 Improvements to work activities and variations in the quality of components and work practices are noted and reported to team leader according to workplace procedures
4.5 Causes of disharmony and other barriers to achievement are referred to team leader for resolution
5. Identify own development needs
5.1 Personal skills are assessed to identify strengths and improvement opportunities, and are matched against job role and company requirements
5.2 Personal goals are determined and potential automotive career path options explored and matched against personal goals
5.3 Steps are taken, in consultation with team leader or manager, to identify own learning needs for future work requirements
5.4 Opportunities to learn and develop required skills and knowledge for future automotive industry work are identified and acted on as required
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:
complete assigned administrative work activities in an automotive administration workplace or a simulated environment on three occasions doing different administrative activities within commercially realistic timeframes
prepare one daily and one weekly individual work plan or schedule outlining own administrative duties and highlighting the interactions with other team members or activities
prepare a personal learning and development plan.
Individuals must be able to demonstrate knowledge of:
work health and safety (WHS) and occupational health and safety (OHS) requirements relating to working in an automotive administration workplace, including procedures for:
selecting and using personal protective equipment (PPE)
following ergonomic work practices
using correct manual handling procedures when moving workplace items
structure of relevant automotive industry sector, and roles of the key industry associations, regulatory bodies, occupations and job roles
typical administrative duties in the relevant automotive industry sector
key features of relevant industrial awards, workplace agreements, and trainee or apprentice agreements
company expectations and requirements, including:
working hours, work ethic and presentation standards
authority and reporting lines
automotive terminology relating to work activity
privacy and confidentiality
client and customer service ethos
own job role and accountabilities, including:
position description
reporting and supervisory arrangements
role within team or work group
techniques for prioritising own work
methods for documenting work schedules or action plans
features of effective teams, including:
composition of work groups or teams
roles and responsibilities of members
group dynamics
impact of working effectively with others on individual and group performance
meeting and reporting procedures
communication techniques for obtaining and clarifying information and instructions, including:
active listening
questioning techniques
conflict resolution techniques
methods for obtaining and giving feedback, including:
formal and informal performance appraisal methods
verbal and non-verbal communication techniques
techniques for supporting team members
personal learning and development, including:
techniques for assessing own strengths and opportunities for improvement
goal setting methods and techniques
sources of information on learning opportunities
formats for documenting personal learning and development plans.
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to the assigned administrative work activities they have completed in an automotive workplace, e.g. an individual work plan, or a personal learning and development plan.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following resources must be made available:
automotive administration workplace or simulated workplace
team members
workplace procedures relating to administrative processes
individual work space and office equipment and technology to complete administrative duties
sources of information relating to learning opportunities in the automotive industry.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Elements
Elements describe the essential outcomes.
Performance Criteria
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.
1.1 Structure of automotive industry sector and relevant associations, occupations and job roles are identified
1.2 Company business requirements are interpreted and work conditions identified
1.3 Company organisational structure, and roles and responsibilities of team members and team leader, are identified
1.4 Own work role, personal responsibilities and accountabilities are clarified
1.5 Lines of authority and reporting requirements are identified and followed
1.6 Company expectations and requirements, including client focus and privacy and confidentiality requirements, are identified and followed
2. Manage daily work activities
2.1 Individual tasks are prioritised and completed according to work schedule, company standards, workplace procedures and team expectations, and within required timeframes
2.2 Assistance is sought from team leader when difficulties arise in achieving allocated tasks
2.3 Changes are made to workload or work priorities as required
2.4 Own work is monitored and adjusted according to feedback from supervisors
3. Maintain a safe environment
3.1 Safety requirements are identified and followed
3.2 Personal work space is kept in a clean, organised and safe condition according to workplace procedures
3.3 Potential hazards and hazardous practices are identified and reported to appropriate persons
4. Contribute to a productive team environment
4.1 Information and instructions relevant to team activities are identified and shared with team members to ensure work goals are met
4.2 Individual contributions to team activities are clarified and confirmed with team members
4.3 Assistance is provided to team members and constructive feedback is provided and encouraged
4.4 Improvements to work activities and variations in the quality of components and work practices are noted and reported to team leader according to workplace procedures
4.5 Causes of disharmony and other barriers to achievement are referred to team leader for resolution
5. Identify own development needs
5.1 Personal skills are assessed to identify strengths and improvement opportunities, and are matched against job role and company requirements
5.2 Personal goals are determined and potential automotive career path options explored and matched against personal goals
5.3 Steps are taken, in consultation with team leader or manager, to identify own learning needs for future work requirements
5.4 Opportunities to learn and develop required skills and knowledge for future automotive industry work are identified and acted on as required
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Safety requirementsmustinclude:
work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for:
selecting and using personal protective equipment (PPE)
following ergonomic work practices
using correct manual handling procedures when moving workplace items.
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:
complete assigned administrative work activities in an automotive administration workplace or a simulated environment on three occasions doing different administrative activities within commercially realistic timeframes
prepare one daily and one weekly individual work plan or schedule outlining own administrative duties and highlighting the interactions with other team members or activities
prepare a personal learning and development plan.
Individuals must be able to demonstrate knowledge of:
work health and safety (WHS) and occupational health and safety (OHS) requirements relating to working in an automotive administration workplace, including procedures for:
selecting and using personal protective equipment (PPE)
following ergonomic work practices
using correct manual handling procedures when moving workplace items
structure of relevant automotive industry sector, and roles of the key industry associations, regulatory bodies, occupations and job roles
typical administrative duties in the relevant automotive industry sector
key features of relevant industrial awards, workplace agreements, and trainee or apprentice agreements
company expectations and requirements, including:
working hours, work ethic and presentation standards
authority and reporting lines
automotive terminology relating to work activity
privacy and confidentiality
client and customer service ethos
own job role and accountabilities, including:
position description
reporting and supervisory arrangements
role within team or work group
techniques for prioritising own work
methods for documenting work schedules or action plans
features of effective teams, including:
composition of work groups or teams
roles and responsibilities of members
group dynamics
impact of working effectively with others on individual and group performance
meeting and reporting procedures
communication techniques for obtaining and clarifying information and instructions, including:
active listening
questioning techniques
conflict resolution techniques
methods for obtaining and giving feedback, including:
formal and informal performance appraisal methods
verbal and non-verbal communication techniques
techniques for supporting team members
personal learning and development, including:
techniques for assessing own strengths and opportunities for improvement
goal setting methods and techniques
sources of information on learning opportunities
formats for documenting personal learning and development plans.
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to the assigned administrative work activities they have completed in an automotive workplace, e.g. an individual work plan, or a personal learning and development plan.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following resources must be made available:
automotive administration workplace or simulated workplace
team members
workplace procedures relating to administrative processes
individual work space and office equipment and technology to complete administrative duties
sources of information relating to learning opportunities in the automotive industry.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Structure of automotive industry sector and relevant associations, occupations and job roles are identified
Company business requirements are interpreted and work conditions identified
Company organisational structure, and roles and responsibilities of team members and team leader, are identified
Own work role, personal responsibilities and accountabilities are clarified
Lines of authority and reporting requirements are identified and followed
Company expectations and requirements, including client focus and privacy and confidentiality requirements, are identified and followed
Individual tasks are prioritised and completed according to work schedule, company standards, workplace procedures and team expectations, and within required timeframes
Assistance is sought from team leader when difficulties arise in achieving allocated tasks
Changes are made to workload or work priorities as required
Own work is monitored and adjusted according to feedback from supervisors
Safety requirements are identified and followed
Personal work space is kept in a clean, organised and safe condition according to workplace procedures
Potential hazards and hazardous practices are identified and reported to appropriate persons
Information and instructions relevant to team activities are identified and shared with team members to ensure work goals are met
Individual contributions to team activities are clarified and confirmed with team members
Assistance is provided to team members and constructive feedback is provided and encouraged
Improvements to work activities and variations in the quality of components and work practices are noted and reported to team leader according to workplace procedures
Causes of disharmony and other barriers to achievement are referred to team leader for resolution
Personal skills are assessed to identify strengths and improvement opportunities, and are matched against job role and company requirements
Personal goals are determined and potential automotive career path options explored and matched against personal goals
Steps are taken, in consultation with team leader or manager, to identify own learning needs for future work requirements
Opportunities to learn and develop required skills and knowledge for future automotive industry work are identified and acted on as required
Structure of automotive industry sector and relevant associations, occupations and job roles are identified
Company business requirements are interpreted and work conditions identified
Company organisational structure, and roles and responsibilities of team members and team leader, are identified
Own work role, personal responsibilities and accountabilities are clarified
Lines of authority and reporting requirements are identified and followed
Company expectations and requirements, including client focus and privacy and confidentiality requirements, are identified and followed
Individual tasks are prioritised and completed according to work schedule, company standards, workplace procedures and team expectations, and within required timeframes
Assistance is sought from team leader when difficulties arise in achieving allocated tasks
Changes are made to workload or work priorities as required
Own work is monitored and adjusted according to feedback from supervisors
Safety requirements are identified and followed
Personal work space is kept in a clean, organised and safe condition according to workplace procedures
Potential hazards and hazardous practices are identified and reported to appropriate persons
Information and instructions relevant to team activities are identified and shared with team members to ensure work goals are met
Individual contributions to team activities are clarified and confirmed with team members
Assistance is provided to team members and constructive feedback is provided and encouraged
Improvements to work activities and variations in the quality of components and work practices are noted and reported to team leader according to workplace procedures
Causes of disharmony and other barriers to achievement are referred to team leader for resolution
Personal skills are assessed to identify strengths and improvement opportunities, and are matched against job role and company requirements
Personal goals are determined and potential automotive career path options explored and matched against personal goals
Steps are taken, in consultation with team leader or manager, to identify own learning needs for future work requirements
Opportunities to learn and develop required skills and knowledge for future automotive industry work are identified and acted on as required
Forms
Assessment Cover Sheet
AURAAA001 - Work in an automotive administration role
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AURAAA001 - Work in an automotive administration role
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent