Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Elements Elements describe the essential outcomes. | Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section. |
1. Maintain physical appearance of the workplace | 1.1 Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements 1.2 Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements 1.3 Defined areas for specific tasks are maintained according to workplace procedures 1.4 Maintenance plan is monitored to ensure facilities and equipment are regularly maintained 1.5 Workplace signage is clearly and appropriately displayed throughout the organisation |
2. Monitor workplace attire and grooming standards | 2.1 Expectations regarding attire and grooming are communicated to staff on a regular basis 2.2 Standards are updated as needs arise according to workplace requirements 2.3 Dress and grooming of staff are monitored to ensure standards are met 2.4 Breaches of standards are identified and staff informed |
3. Monitor waste disposal processes | 3.1 Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements 3.2 Recycling opportunities are identified and implemented according to workplace procedures and local government requirements 3.3 Workplace environmental documents are maintained |
4. Promote workplace products and services | 4.1 Promotional activities are monitored to ensure planned implementation according to workplace procedures 4.2 Promotional activities are actively supported according to own role and workplace procedures |
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Safety requirements must include: | work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for: manually handling goods using cleaning chemicals and dangerous goods selecting and using personal protective equipment (PPE). |
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:
maintain the business image of an automotive workplace over one week, including:
ensuring a clean and tidy appearance of the workplace
ensuring correct staff attire and grooming
ensuring waste is correctly disposed of
engaging in one promotional activity to the limits of own role.
Individuals must be able to demonstrate knowledge of:
work health and safety (WHS) and occupational health and safety (OHS) requirements relating to maintaining business image in an automotive workplace, including procedures for:
manually handling goods
using cleaning chemicals and dangerous goods
selecting and using personal protective equipment (PPE)
procedures for maintaining the physical appearance of an automotive workplace, including procedures for:
cleaning buildings, grounds and equipment
waste disposal and recycling processes, including designated locations for waste storage and collection
maintaining defined areas for specific tasks, including:
reception area
staff and public amenities
service and repair work areas
monitoring maintenance plans
monitoring workplace signage, including:
checking currency
placement
condition
procedures for monitoring workplace attire and grooming standards, including procedures for:
communicating requirements to staff
evaluating staff attire and grooming against workplace standards
procedures for monitoring waste disposal processes, including:
workplace and local government requirements
recycling procedures for:
office waste
service and repair work area waste
waste collection schedules
procedures for promoting workplace products and services, including:
basic principles of display and design, including layout and presentation
types of display areas, including:
signage and fixtures on floor
interior or exterior areas
permanent or temporary displays
publicly accessible areas
shelves and windows in areas
displaying products, including their rotation, maintenance, storage requirements, pricing and labelling
arranging advertising and promotional information.
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having maintained the business image of an automotive workplace, e.g. maintenance plans.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following resources must be made available:
automotive workplace or simulated workplace
workplace procedures relating to:
maintaining equipment and facilities
personal presentation, attire and grooming
waste disposal and recycling processes
commercially realistic number of diverse staff working in an automotive workplace.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist