Assessor Resource

AURATA001
Identify basic automotive faults using troubleshooting processes

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the performance outcomes required to conduct basic troubleshooting processes to identify common automotive faults or problems based on evidence provided by customers.

It applies to those identifying basic automotive faults in agricultural machinery, heavy commercial vehicles, light vehicles, marine vessels, motorcycles, mobile plant machinery or outdoor power equipment in the automotive service and repair industry.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Confirm nature of fault or problem

1.1 Nature of customer enquiry or concern is determined using appropriate questioning techniques

1.2 Hazards associated with fault identification process are recognised and precautions are taken according to safety requirements

1.3 Troubleshooting process options are researched and those most appropriate to the circumstances are selected

1.4 Tools and equipment are selected and checked for serviceability according to manufacturer procedures

2. Identify and report on fault

2.1 Automotive system or component relating to fault or problem is identified

2.2 Troubleshooting processes that identify likely cause of fault or problem are followed according to workplace procedures and without causing damage to components or systems

2.3 Information and support to assist in the fault identification process are sought as required

2.4 Report is forwarded to appropriate persons for action according to workplace procedures

3. Complete work processes

3.1 Final inspection is made to ensure work is to workplace expectations and vehicle or equipment is presented ready for use

3.2 Tools and equipment are checked and stored, and faulty electrical equipment is identified, tagged and according to workplace procedures

3.3 Workplace documentation is processed according to workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria, range of conditions and foundation skills:

follow basic troubleshooting processes to identify a basic and familiar automotive fault in three of the following systems:

engine

engine management system

manual transmission

automatic transmission

driveline

final drive

braking system

hydraulic system

electrical system, excluding engine management

steering or suspension system

wheels and tyres

report findings on the identified faults in the above systems.

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to identifying basic automotive faults using troubleshooting processes, including procedures for selecting and using personal protective equipment (PPE)

basic troubleshooting techniques and processes, including:

customer questioning skills to facilitate identification of vehicle system fault

use of simple diagnostic charts

procedures for reporting and documenting findings.

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to the basic faults they have identified in vehicles or machinery using troubleshooting processes, e.g. repair orders.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

automotive repair workplace or simulated workplace

vehicles and components with basic faults

equipment appropriate for troubleshooting basic automotive faults

vehicle, machinery and equipment specifications.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Confirm nature of fault or problem

1.1 Nature of customer enquiry or concern is determined using appropriate questioning techniques

1.2 Hazards associated with fault identification process are recognised and precautions are taken according to safety requirements

1.3 Troubleshooting process options are researched and those most appropriate to the circumstances are selected

1.4 Tools and equipment are selected and checked for serviceability according to manufacturer procedures

2. Identify and report on fault

2.1 Automotive system or component relating to fault or problem is identified

2.2 Troubleshooting processes that identify likely cause of fault or problem are followed according to workplace procedures and without causing damage to components or systems

2.3 Information and support to assist in the fault identification process are sought as required

2.4 Report is forwarded to appropriate persons for action according to workplace procedures

3. Complete work processes

3.1 Final inspection is made to ensure work is to workplace expectations and vehicle or equipment is presented ready for use

3.2 Tools and equipment are checked and stored, and faulty electrical equipment is identified, tagged and according to workplace procedures

3.3 Workplace documentation is processed according to workplace procedures

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safety requirements mustinclude:

work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for selecting and using personal protective equipment (PPE).

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria, range of conditions and foundation skills:

follow basic troubleshooting processes to identify a basic and familiar automotive fault in three of the following systems:

engine

engine management system

manual transmission

automatic transmission

driveline

final drive

braking system

hydraulic system

electrical system, excluding engine management

steering or suspension system

wheels and tyres

report findings on the identified faults in the above systems.

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to identifying basic automotive faults using troubleshooting processes, including procedures for selecting and using personal protective equipment (PPE)

basic troubleshooting techniques and processes, including:

customer questioning skills to facilitate identification of vehicle system fault

use of simple diagnostic charts

procedures for reporting and documenting findings.

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to the basic faults they have identified in vehicles or machinery using troubleshooting processes, e.g. repair orders.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

automotive repair workplace or simulated workplace

vehicles and components with basic faults

equipment appropriate for troubleshooting basic automotive faults

vehicle, machinery and equipment specifications.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Nature of customer enquiry or concern is determined using appropriate questioning techniques 
Hazards associated with fault identification process are recognised and precautions are taken according to safety requirements 
Troubleshooting process options are researched and those most appropriate to the circumstances are selected 
Tools and equipment are selected and checked for serviceability according to manufacturer procedures 
Automotive system or component relating to fault or problem is identified 
Troubleshooting processes that identify likely cause of fault or problem are followed according to workplace procedures and without causing damage to components or systems 
Information and support to assist in the fault identification process are sought as required 
Report is forwarded to appropriate persons for action according to workplace procedures 
Final inspection is made to ensure work is to workplace expectations and vehicle or equipment is presented ready for use 
Tools and equipment are checked and stored, and faulty electrical equipment is identified, tagged and according to workplace procedures 
Workplace documentation is processed according to workplace procedures 
Nature of customer enquiry or concern is determined using appropriate questioning techniques 
Hazards associated with fault identification process are recognised and precautions are taken according to safety requirements 
Troubleshooting process options are researched and those most appropriate to the circumstances are selected 
Tools and equipment are selected and checked for serviceability according to manufacturer procedures 
Automotive system or component relating to fault or problem is identified 
Troubleshooting processes that identify likely cause of fault or problem are followed according to workplace procedures and without causing damage to components or systems 
Information and support to assist in the fault identification process are sought as required 
Report is forwarded to appropriate persons for action according to workplace procedures 
Final inspection is made to ensure work is to workplace expectations and vehicle or equipment is presented ready for use 
Tools and equipment are checked and stored, and faulty electrical equipment is identified, tagged and according to workplace procedures 
Workplace documentation is processed according to workplace procedures 

Forms

Assessment Cover Sheet

AURATA001 - Identify basic automotive faults using troubleshooting processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AURATA001 - Identify basic automotive faults using troubleshooting processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: