Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Elements Elements describe the essential outcomes. | Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section. |
1. Prepare to work in a retail bicycle environment | 1.1 Job requirements are determined from workplace instructions 1.2 Workplace information relating to own job role is sourced and interpreted 1.3 Workplace and team practices, expectations and lines of communication relevant to own job role are determined |
2. Undertake workplace activities | 2.1 Customer is greeted in line with customer service standards 2.2 Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements 2.3 Complex customer requirements and feedback are escalated with supervisor as required 2.4 Sale is completed in line with workplace procedures and processes |
3. Complete work processes | 3.1 Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected and stored 3.2 Workplace sales equipment is maintained within scope of own role and reported if faulty 3.3 Workplace documentation is processed according to workplace procedures |
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Safety and environmental requirements must include: | work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for: manually handling bicycles and components identifying workplace hazards using personal protective equipment (PPE) environmental requirements, including procedures for disposing of waste materials. |
Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in this unit’s elements, performance criteria, range of conditions and foundation skills:
sell bicycle product to three different retail bicycle store customers in line with workplace procedures and customer service standards, in which the work must involve:
completing workplace documentation
operating and maintaining workplace equipment.
Individuals must be able to demonstrate knowledge of:
work health and safety (WHS) and occupational health and safety (OHS) requirements relating to working in a retail bicycle environment, including procedures for:
manually handling bicycles and components
identifying workplace hazards
using personal protective equipment (PPE)
environmental requirements, including procedures for disposing of waste materials
retail bicycle workplace procedures and practices, including:
customer service techniques
reporting and communication channels
retail bicycle workplace expectations, including:
ethical practice
maintaining privacy and confidentiality
key features of specialist bicycle equipment
key bicycle industry knowledge, including:
bicycle types and their features
bicycle parts, accessories and their uses
bicycle categories and trends
key bicycle terminology
key bicycle websites and other sources of information
key cycling events
benefits of cycling for transport, health and fitness.
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to the bicycle retail store in which they have worked, e.g. employment contract, training record book or job card.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following resources must be made available:
bicycle retail workplace or simulated workplace
workplace instructions
electronic devices with internet connection
different retail bicycle store customers with commercially realistic bicycle requirements
tools and equipment appropriate to a retail bicycle environment.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist