Assessor Resource

AURC251179A
Write routine texts in the workplace and complete automotive documentation

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied.

retail, service and repair administration/sales.

Methods include:

documenting details of a telephone message

completing and lodging various forms.

Specific requirements include:

information on routine operational matters

writing to persons who are familiar with subject matter

using correct grammar/punctuation.

This unit of competency covers the competence to write routine texts, ensuring correct grammar and punctuation are used, and to complete standard automotive forms.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

writing short routine texts using correct grammar and punctuation

use of correct form for the requirement

correct completion of all aspects of the form

correct lodgement procedure.

Context of and specific resources for assessment

Underpinning knowledge and skills may be assessed on or off the job.

Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.

Prescribed outcome must be able to be achieved without direct supervision.

The following should be made available:

forms from government departments or agencies

car hire agreements

writing equipment and materials

enterprise-specific documents (e.g. time cards, leave application forms and requisitions)

telephones, faxes, email and internet

dictionaries and other written language aids.

Method of assessment

Practical assessments:

complete routine business texts

use correct grammar and punctuation

identification and completion of form.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

collect, organise and understand information related to writing routine texts and completing automotive forms in the workplace

communicate ideas and information related to writing routine texts and completing automotive forms in the workplace

plan and organise activities related to writing routine texts and completing automotive forms in the workplace

work with others and in a team by seeking and conveying information related to the planning, sequencing and completion of the task

use mathematical ideas and techniques to count and measure

utilise processes that identify methods to gather information and resolve questions related to writing routine texts and completing automotive forms in the workplace

use workplace technology related to writing routine texts, completing automotive forms, sourcing information and lodgement of forms in the workplace

Required knowledge

written communication techniques

routine enterprise texts/stationery

enterprise policies and procedures for preparing written texts

sources of information required on standard forms

purpose of forms

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Forms

Forms may include:

vehicle registration, change of ownership, insurance policies or car hire agreements

Lodgement

Lodgement may be by:

post, hand, electronically or facsimile

Information/documents

Information/documents may include:

information related to forms and requirements from government departments or agencies

information related to completion and supporting documentation from government department or agencies

information related to:

car hire agreements

manufacturer/component supplier specifications

enterprise operating procedures

product manufacturer/component supplier specifications

customer requirements

industry/workplace codes of practice

Occupational health and safety (OHS)

OHS requirements may include:

state/territory OHS legislation

award provisions

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
A text of one or two sentences is documented 
A factual statement of one or two sentences is composed 
Spelling, punctuation and grammar are accurate 
Information is self-checked and presented for frequent progress checks by designated officer 
Identify correct form for purpose 
Collect information for completion of form 
Complete relevant sections of form 
Organise for other sections of form to be completed by relevant persons 
Gather supporting documentation or information 
Determine signatory requirements and complete 
Determine body for lodging form, due date and method of lodgement 
Copy form and store in accordance with enterprise procedure 
Lodge form with body with necessary supporting documents or payments 
Follow-up dates for action are noted in accordance with company procedure 

Forms

Assessment Cover Sheet

AURC251179A - Write routine texts in the workplace and complete automotive documentation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURC251179A - Write routine texts in the workplace and complete automotive documentation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: