Assessor Resource

AURC270889A
Communicate business information

Assessment tool

Version 1.0
Issue Date: March 2024


This unit of competence has application in:

day-to-day workplace communications

workplace correspondence

attending/conducting internal and external meetings

making a presentation to others, either formally or informally

conducting complex negotiations with a customer or supplier.

This unit of competency covers the competence to communicate effectively with other persons in the automotive industry. This includes communicating verbally and in written form, participating in meetings, making presentations and conducting negotiations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

conducting oral communication in the workplace

communicating in writing

achieving meeting outcomes

conducting presentations

negotiating issues in the workplace.

Context of and specific resources for assessment

This unit may be assessed in conjunction with other units that form part of a job role or function.

Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment.

Evidence is best gathered using the products, processes and procedures of the individual workplace as the means by which the candidate achieves industry competencies.

The following should be made available:

a workplace or simulated workplace

documentation, such as enterprise or sample policies and procedures related to work processes

real or simulated business information to be communicated

access to communication partners

a qualified workplace assessor.

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements.

Guidance information for assessment


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

collect, organise and understand information related to the communication of business information to customers, supervisors and other staff or relevant persons

communicate ideas and information to plain English speaking and communication skills in relation to oral communications with customers, supervisors and other staff both informally and in making formal presentations

writing skills to allow effective written communications in the workplace

effective listening and interpersonal skills to enable effective communication in meetings and negotiations

plan and organise activities to plan a presentation and an approach for the negotiation of an issue

work with others and in a team by communicating with and involve team members in presentations

use mathematical ideas and techniques to ensure meetings and presentations meet planned timeframes

establish diagnostic processes which negotiate a solution to an issue

use the workplace technology related to ensure the use of business technology to make a presentation

Required knowledge

Knowledge of:

common automotive and enterprise terminology

the activities, procedures and policies of the enterprise

the requirements for oral communication

conventions and requirements for written communications

preparation, conduct of and follow-up from meetings

preparing for and conducting a presentation

negotiating techniques and their application

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customers

Customers may be:

internal or external

Unit context

work may be undertaken at any enterprise involved in the automotive industry

communication will occur within and between work groups and external to the enterprise at all levels

customer and supplier contact and coordination are a requirement of these operations

work may involve 24 hour operation at workplace or external locations

environment may be internal or external, administrative or industrial and may include movement of persons, equipment, goods, materials and vehicular traffic

the employee may work under general supervision, but may have some leadership/supervisory responsibilities

judgement and discretion in conducting workplace communication is required

conditions of service, legislation and industrial agreements may include workplace agreements and awards

OHS, including federal and state/territory legislation

consultative processes may include:

other staff and supervisors

management

employee representatives

customers

communications may be face to face, in writing, by telephone or other electronic means and may be formal or informal

documenting and reporting of information is in accordance with enterprise procedures and policies

Information/documents

Sources of information/documents may include:

operation manuals

quality or enterprise work specifications and procedures

manufacturer/customer requirements/issues

workplace operating procedures and policies

material safety data sheets

personal and work area work procedures and practices

federal/state/territory legislation and codes of practice relating to the industry, dangerous and hazardous goods, environmental protection and OHS

enterprise communications, management and inventory systems

conditions of service and workplace agreements

enterprise quality assurance procedures

emergency procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
The purpose of oral communication is clarified with either the speaker or the listeners 
A suitable oral communication style is selected to match the communication purpose and audience 
Oral information given to others is delivered clearly, succinctly and unambiguously 
Where oral information has been given to others, the received information is checked with the listeners to ensure it has been received and understood 
Oral information received from others is listened to carefully and intently 
Where oral information has been received from others, its meaning is checked with the speaker to ensure it has been received and understood 
Where an oral communication has been received inaccurately, it is repeated and/or clarified with further detail 
The purpose of the written communication is clarified with either the writer or the reader 
A suitable written communication style is selected to match the communication purpose and audience 
Written information given to others is delivered clearly, succinctly and unambiguously 
Where written information has been provided to others, the received information is checked with the readers to ensure it has been received and understood 
Written information received from others is read carefully and intently 
Where written information has been received from another, it is checked with the writer to ensure it has been read and understood 
Where a written communication has been read inaccurately, further detail is sought to clarify the message 
Purpose of a meeting is clarified with those participating 
When a meeting is chaired, it is well-planned with a clear agenda, time and place of meeting, and the meeting is conducted efficiently in accordance with official law and procedures of meetings and constitution or requirements of the organisation concerned 
Outcomes of a meeting are documented and official minutes of the meeting are promptly provided to all participants 
Required action flowing from decisions reached at a meeting is documented 
Persons responsible for implementing action from decisions at a meeting are promptly notified and details of the required action confirmed in writing 
Follow-up action is taken to ensure all decisions of a meeting are acted upon 
Purpose of a presentation is identified and clarified with organisers and confirmed with the intended audience 
Information to be communicated in a presentation is suitably organised and structured in accordance with company requirements 
Resources available for the presentation are discussed with the organisers and suitable media selected for use in the presentation 
Presentation aids, such as overhead projector transparencies, handouts, speech notes and demonstrations, are organised and prepared in advance, in accordance with recognised standards of good practice 
Resources such as projectors, microphones and amplifiers are checked prior to the presentation to ensure they are functioning properly 
Presentation is made as planned with attention to the reactions and feedback provided by the audience 
Outcomes of the presentation are evaluated and acted upon in accordance with company procedures 
Preparation is made for the negotiation in accordance with company procedures, including consideration of subject matter, significance of outcomes for parties involved, facts, issues and options, and perceived positions of the parties involved 
A suitable negotiation strategy is selected in accordance with company requirements, including the location, time and approach to be taken 
Negotiations are conducted in accordance with planned approach 
Negotiation outcomes are reviewed in terms of desired outcomes of both parties and suitable action initiated according to company requirements 
Follow-up action to the negotiations is carried out, including discussions with other parties 
Outcomes of the negotiation are documented in accordance with company requirements 

Forms

Assessment Cover Sheet

AURC270889A - Communicate business information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AURC270889A - Communicate business information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: