This unit describes the performance outcomes required to carry out servicing operations. It involves preparing for the task, identifying lubricant requirements, servicing and adjusting vehicle and machinery, reporting the inspection findings, and completing workplace processes and documentation.
It applies to those working in the automotive service and repair industry. The servicing operations include those of agricultural machinery, heavy commercial vehicles, light vehicles, mobile plant machinery, motorcycles or outdoor power equipment.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements
Elements describe the essential outcomes.
Performance Criteria
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.
1. Prepare to conduct servicing operations
1.1 Job requirements are determined from workplace instructions
1.2 Servicing procedures and information are sourced and interpreted
1.3 Hazards associated with the work are identified and risks are managed
1.4 Tools, equipment and materials are selected and checked for serviceability
2. Identify lubricants and fluid leakage
2.1 Suitable lubricants and fluids are identified according to manufacturer specifications and workplace procedures
2.2 Lubricants and fluids are handled according to manufacturer specifications, workplace procedures, and safety and environmental requirements
2.3 Fluid leakages and component faults are identified and reported according to workplace procedures as required
3. Carry out servicing activities
3.1 Service and adjustments are carried out according to manufacturer specifications, workplace procedures, and safety and environmental requirements, and without causing damage to components or systems
3.2 Post-service testing is carried out according to workplace procedures
4 Complete work processes
4.1 Final inspection is made to ensure work is to workplace expectations and vehicle or machinery is presented ready for use
4.2 Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected
4.3 Tools and equipment are checked and stored according to workplace procedures
4.4 Workplace documentation is processed according to workplace procedures
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:
carry out servicing operations on two different vehicles or machinery, in which the work must involve:
replacing engine oil and filters
completing service reports.
Individuals must be able to demonstrate knowledge of:
work health and safety (WHS) and occupational health and safety (OHS) requirements relating to servicing operations, including procedures for:
lifting and supporting vehicles and machinery
isolating and stabilising vehicles or machinery
safely handling hazardous oils, fluids and greases
environmental requirements , including procedures for trapping, storing and disposing of lubricants and fluids released during servicing operations
identification, function, service requirements and procedures for vehicle or machinery systems and components, including:
steering and suspension
driveline and final drive
braking
wheels and tyres
transmission
engine
battery and electrical
fuel
cooling
types and applications of filters, oils, fluids and greases, including:
additives
oil, fluid and grease classification
viscosity ratings
filter types
oil sampling procedures
post-service testing procedures, including resetting service interval indicators.
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to the vehicles or machinery that they have worked on, e.g. repair orders.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following resources must be made available:
automotive repair workplace or simulated workplace
workplace instructions
manufacturer servicing specifications
two different vehicles or machinery to carry out servicing operations
tools, equipment and materials appropriate for carrying out servicing operations.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Elements
Elements describe the essential outcomes.
Performance Criteria
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.
1. Prepare to conduct servicing operations
1.1 Job requirements are determined from workplace instructions
1.2 Servicing procedures and information are sourced and interpreted
1.3 Hazards associated with the work are identified and risks are managed
1.4 Tools, equipment and materials are selected and checked for serviceability
2. Identify lubricants and fluid leakage
2.1 Suitable lubricants and fluids are identified according to manufacturer specifications and workplace procedures
2.2 Lubricants and fluids are handled according to manufacturer specifications, workplace procedures, and safety and environmental requirements
2.3 Fluid leakages and component faults are identified and reported according to workplace procedures as required
3. Carry out servicing activities
3.1 Service and adjustments are carried out according to manufacturer specifications, workplace procedures, and safety and environmental requirements, and without causing damage to components or systems
3.2 Post-service testing is carried out according to workplace procedures
4 Complete work processes
4.1 Final inspection is made to ensure work is to workplace expectations and vehicle or machinery is presented ready for use
4.2 Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected
4.3 Tools and equipment are checked and stored according to workplace procedures
4.4 Workplace documentation is processed according to workplace procedures
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Safety and environmental requirements must include:
work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for:
lifting and supporting vehicles and machinery
isolating and stabilising vehicles or machinery
safely handling hazardous oils, fluids and greases
environmental requirements, including procedures for trapping, storing and disposing of lubricants and fluids released during servicing operations.
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:
carry out servicing operations on two different vehicles or machinery, in which the work must involve:
replacing engine oil and filters
completing service reports.
Individuals must be able to demonstrate knowledge of:
work health and safety (WHS) and occupational health and safety (OHS) requirements relating to servicing operations, including procedures for:
lifting and supporting vehicles and machinery
isolating and stabilising vehicles or machinery
safely handling hazardous oils, fluids and greases
environmental requirements , including procedures for trapping, storing and disposing of lubricants and fluids released during servicing operations
identification, function, service requirements and procedures for vehicle or machinery systems and components, including:
steering and suspension
driveline and final drive
braking
wheels and tyres
transmission
engine
battery and electrical
fuel
cooling
types and applications of filters, oils, fluids and greases, including:
additives
oil, fluid and grease classification
viscosity ratings
filter types
oil sampling procedures
post-service testing procedures, including resetting service interval indicators.
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to the vehicles or machinery that they have worked on, e.g. repair orders.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following resources must be made available:
automotive repair workplace or simulated workplace
workplace instructions
manufacturer servicing specifications
two different vehicles or machinery to carry out servicing operations
tools, equipment and materials appropriate for carrying out servicing operations.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Job requirements are determined from workplace instructions
Servicing procedures and information are sourced and interpreted
Hazards associated with the work are identified and risks are managed
Tools, equipment and materials are selected and checked for serviceability
Suitable lubricants and fluids are identified according to manufacturer specifications and workplace procedures
Lubricants and fluids are handled according to manufacturer specifications, workplace procedures, and safety and environmental requirements
Fluid leakages and component faults are identified and reported according to workplace procedures as required
Service and adjustments are carried out according to manufacturer specifications, workplace procedures, and safety and environmental requirements, and without causing damage to components or systems
Post-service testing is carried out according to workplace procedures
Final inspection is made to ensure work is to workplace expectations and vehicle or machinery is presented ready for use
Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected
Tools and equipment are checked and stored according to workplace procedures
Workplace documentation is processed according to workplace procedures
Job requirements are determined from workplace instructions
Servicing procedures and information are sourced and interpreted
Hazards associated with the work are identified and risks are managed
Tools, equipment and materials are selected and checked for serviceability
Suitable lubricants and fluids are identified according to manufacturer specifications and workplace procedures
Lubricants and fluids are handled according to manufacturer specifications, workplace procedures, and safety and environmental requirements
Fluid leakages and component faults are identified and reported according to workplace procedures as required
Service and adjustments are carried out according to manufacturer specifications, workplace procedures, and safety and environmental requirements, and without causing damage to components or systems
Post-service testing is carried out according to workplace procedures
Final inspection is made to ensure work is to workplace expectations and vehicle or machinery is presented ready for use
Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected
Tools and equipment are checked and stored according to workplace procedures
Workplace documentation is processed according to workplace procedures
Forms
Assessment Cover Sheet
AURTTA004 - Carry out servicing operations
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AURTTA004 - Carry out servicing operations
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent