REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit.
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Required knowledge:
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Relevant sections of Civil Aviation Safety Regulations
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Relevant OH&S and environmental protection procedures and regulations
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Principles of effective communication
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Communications procedures applicable in air traffic control services
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Sections of the air traffic procedures manual and local instructions relevant to air traffic control communication procedures
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Standard aviation radiotelephony and coordination phrases, including standard abbreviations as detailed in the Aeronautical Information Publication (AIP)
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Non-standard forms of communication to aircraft and other control elements
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Messaging formats and protocols
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Communication media including voice, electronic, visual and written, including the capabilities, advantages and disadvantages of each
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Handover-takeover procedures
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Communication types including acknowledgements, inquiries and observations
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Barriers to communication including sex, age, race, seniority, status and culture
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Influences on communication including personal beliefs, attitudes, needs and personality
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Misinterpretation of words such as frequently, likely, sometimes, never, usually and often
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Communication error case studies
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Interference with communication including workload, noise, expectations and distortion
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Qualitative aspects of verbal communication including tone, emphasis, stress and frustration
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Communication techniques including chunking of information
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Communication requirements within teams including acknowledging, inquiring and observing
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Frequencies, rated coverage and footprints of communications facilities within and immediately adjacent to the area of jurisdiction including Flightwatch services
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Communication codes, abbreviations and conventions
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Communications associated with emergency and/or abnormal operations
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Readback requirements
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Coordination procedures, requirements and phraseologies including non-coordination routes
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Prompts and techniques used to assist and cue coordination and communications
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Preferred order of response to incoming and outgoing communications commensurate with the safety imperative and service priorities
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Speech delivery techniques using the English language including techniques for clear and concise delivery of communications
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English language to a minimum of ICAO Operational Level 4 standard
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Effects of fatigue on effective communication
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Relevant equipment/facilities used in air traffic communications, its applications and the procedures for its use
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Procedures to be followed in the event of equipment/facility failure
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Safety hazards and risks that exist when using air traffic control communications procedures and related risk control procedures and precautions
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Problems that may occur when using air traffic control communications procedures and appropriate action that should be taken in each case
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Required skills:
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Communicate clearly and concisely with others when applying air traffic control communication procedures and services
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Use the most appropriate form of communication for the operational context
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Use communication facilities to maintain contact with airspace users
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Use the language of English to ICAO Operational Level 4 standard
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Prioritise responses in accordance with operational procedures
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Actively listen when applying air traffic control communication procedures and services
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Interpret and record messages
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Relay messages
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Use both standard and non-standard radiotelephony and coordination phrases when applying air traffic control communication procedures and services
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Read and interpret instructions, regulations, procedures and other information relevant to air traffic control communication procedures and services
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Interpret and follow operational instructions and prioritise work
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Perceive incoming information associated with strategic, tactical, geographic, spatial, system and environment components of a complex system
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Comprehend incoming information and develop the current airspace and flight path model
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Complete documentation related to air traffic control communication procedures and services
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Format and issue communication messages
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Work collaboratively with others when applying air traffic control communication procedures and services
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Communicate in a team by exchanging information through assigning responsibility, acknowledgment, inquiring, and by recognising and noting facts that create team rapport and enhance team outputs
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Perform handover-takeover to ensure continuity of teamwork and air traffic service
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Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
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Promptly report and/or rectify any identified problems that may occur when applying air traffic control communication procedures and services in accordance with regulatory requirements and workplace procedures
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Demonstrate temperament reflecting a calm, composed and cooperative characteristic and emotional response under challenging situations
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Make decisions related to the prioritising of tasks and the projection of and planning for traffic and environmental events
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Conduct aeronautical decision making
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Project and develop future airspace and flight path scenarios
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Maintain a strategic traffic management goal for the jurisdiction airspace
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Implement contingency plans for unexpected events that may arise when using air traffic control communication procedures
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Judge and form an opinion or evaluate situations by discerning and comparing information
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Apply precautions and required action to minimise, control or eliminate hazards that may exist when applying air traffic control communication procedures and services
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Modify activities dependent on differing workplace contingencies, situations and environments
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Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
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Implement OH&S procedures and relevant regulations
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Allocate attention according to demand and constantly switch between: managing the Human-machine Interface (HMI) or equipment use; managing communications; and managing traffic
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