Assessor Resource

AVIF0011
Manage aircraft passengers and cargo

Assessment tool

Version 1.0
Issue Date: March 2024


This unit involves the skills and knowledge required to manage aircraft passengers and cargo, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards

It includes managing passengers during normal operations, managing passengers during an abnormal or emergency situation, and managing cargo.

This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to the safety management duties of flight crew, and contributes to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision within a single-pilot or multi-crew environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage passengers during normal operations

1.1

Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual

1.2

Passenger safety, comfort and wellbeing is provided for in accordance with regulatory requirements and workplace procedures

1.3

Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual

2

Manage passengers during an abnormal or emergency situation

2.1

Passengers are warned of potential hazardous conditions and emergencies during flight, and are briefed about related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual

2.2

Passengers are advised of nature of emergency and the procedures and precautions to be followed

2.3

Clear communication is established and maintained with passengers

2.4

Passengers are managed during an emergency in accordance with regulatory requirements and workplace procedures

3

Manage cargo

3.1

Cargo is managed in accordance with regulatory requirements and workplace procedures

3.2

Cargo calculations are completed in accordance with workplace procedures and regulatory requirements

3.3

Dangerous goods are identified and procedures are applied to ensure safety and security of people and cargo

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

accepting, managing, and safely handling, loading and unloading aircraft cargo as required

adapting to differences in equipment and operating environment in accordance with standard operating procedures

aiding and assisting passengers appropriately during an emergency

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

briefing passengers on:

emergency procedures on the ground and in the air

flight details

location of emergency exits

calculating and managing aircraft cargo as required

communicating effectively with others when managing aircraft passengers and cargo

completing relevant documentation

conducting cargo calculations including weight, balance and deck loading

controlling cabin temperature

indicating the location of airsickness bags

demonstrating how to:

secure and release seat belts and/or safety harnesses

secure stowage hand luggage

demonstrating how to use:

flotation devices

fresh air vents

oxygen equipment as required

safety equipment

determining and applying safety and security requirements

ensuring passengers are aware of hazardous conditions and emergencies during flight, and related safety and emergency procedures

exercising control of passengers on the ground and in the aircraft

explaining:

operation of doors and escape hatches

precautions to avoid interference with flight controls

smoking requirements

identifying and correctly using relevant equipment

identifying and labelling cargo

identifying dangerous goods and applying dangerous goods procedures

implementing contingency plans

implementing decisions for carriage or non-carriage and management of load

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

maintaining compliance with regulatory requirements

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

operating emergency equipment applicable to flight

organising first aid as required during an in-flight emergency

reading interpreting and following relevant instructions, regulations, procedures and signs

reporting and/or rectifying any problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

understanding and anticipating the needs of passengers

using loading and cargo securing devices

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

applicable emergency procedures

cargo management procedures

dangerous goods awareness

hazards that may arise during a flight and related action that should be taken to alert passengers and advise them of precautionary measures

local procedures for passenger movement

managing passengers during abnormal or emergency situations

policies and procedures for passenger safety before, during and after flight

principles of good customer service

problems that may occur when managing aircraft passengers and cargo, and appropriate action that should be taken in each case

procedures for accepting, managing and calculating aircraft cargo including dangerous goods

regulatory requirements and workplace procedures for briefing passengers

relevant WHS/OHS and environmental procedures and regulations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to briefing passengers, and managing passengers and cargo including dangerous goods

responsibilities and authority of a pilot in command

security requirements.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage passengers during normal operations

1.1

Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual

1.2

Passenger safety, comfort and wellbeing is provided for in accordance with regulatory requirements and workplace procedures

1.3

Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual

2

Manage passengers during an abnormal or emergency situation

2.1

Passengers are warned of potential hazardous conditions and emergencies during flight, and are briefed about related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual

2.2

Passengers are advised of nature of emergency and the procedures and precautions to be followed

2.3

Clear communication is established and maintained with passengers

2.4

Passengers are managed during an emergency in accordance with regulatory requirements and workplace procedures

3

Manage cargo

3.1

Cargo is managed in accordance with regulatory requirements and workplace procedures

3.2

Cargo calculations are completed in accordance with workplace procedures and regulatory requirements

3.3

Dangerous goods are identified and procedures are applied to ensure safety and security of people and cargo

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Passenger briefing topics must include one or more of the following:

aiding and assisting passengers

controlling cabin temperature

demonstrating how to secure and release seat belts and/or safety harnesses

demonstrating how to securely stow hand luggage

demonstrating how to use flotation devices as required

demonstrating how to use fresh air vents

demonstrating how to use oxygen equipment as required

demonstrating how to use safety equipment

emergency procedures on the ground and in the air

exercising control of passengers on the ground and in the aircraft

explaining operation of doors and escape hatches

explaining precautions to avoid interference with flight controls

explaining smoking requirements

flight details

indicating the location of airsickness bags

location of emergency exits

managing passengers in an emergency

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

accepting, managing, and safely handling, loading and unloading aircraft cargo as required

adapting to differences in equipment and operating environment in accordance with standard operating procedures

aiding and assisting passengers appropriately during an emergency

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

briefing passengers on:

emergency procedures on the ground and in the air

flight details

location of emergency exits

calculating and managing aircraft cargo as required

communicating effectively with others when managing aircraft passengers and cargo

completing relevant documentation

conducting cargo calculations including weight, balance and deck loading

controlling cabin temperature

indicating the location of airsickness bags

demonstrating how to:

secure and release seat belts and/or safety harnesses

secure stowage hand luggage

demonstrating how to use:

flotation devices

fresh air vents

oxygen equipment as required

safety equipment

determining and applying safety and security requirements

ensuring passengers are aware of hazardous conditions and emergencies during flight, and related safety and emergency procedures

exercising control of passengers on the ground and in the aircraft

explaining:

operation of doors and escape hatches

precautions to avoid interference with flight controls

smoking requirements

identifying and correctly using relevant equipment

identifying and labelling cargo

identifying dangerous goods and applying dangerous goods procedures

implementing contingency plans

implementing decisions for carriage or non-carriage and management of load

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

maintaining compliance with regulatory requirements

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

operating emergency equipment applicable to flight

organising first aid as required during an in-flight emergency

reading interpreting and following relevant instructions, regulations, procedures and signs

reporting and/or rectifying any problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

understanding and anticipating the needs of passengers

using loading and cargo securing devices

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

applicable emergency procedures

cargo management procedures

dangerous goods awareness

hazards that may arise during a flight and related action that should be taken to alert passengers and advise them of precautionary measures

local procedures for passenger movement

managing passengers during abnormal or emergency situations

policies and procedures for passenger safety before, during and after flight

principles of good customer service

problems that may occur when managing aircraft passengers and cargo, and appropriate action that should be taken in each case

procedures for accepting, managing and calculating aircraft cargo including dangerous goods

regulatory requirements and workplace procedures for briefing passengers

relevant WHS/OHS and environmental procedures and regulations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to briefing passengers, and managing passengers and cargo including dangerous goods

responsibilities and authority of a pilot in command

security requirements.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

AVIF0011 - Manage aircraft passengers and cargo
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AVIF0011 - Manage aircraft passengers and cargo

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: