REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit.
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Required knowledge:
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Relevant national and international regulations pertaining to passenger check-in services for commercial domestic and international aircraft flights
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Relevant OH&S, health, quarantine, customs and security procedures and regulations
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Relevant equal opportunity and anti-discrimination regulations
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Workplace procedures and policies related to passenger check-in services for commercial domestic and international aircraft flights
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Emergency and security procedures
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Principles of Crew Resource Management (CRM) and Human Factors (HF) related procedures
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Requirements of relevant regulations and legislation relevant to check-in services
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The industrial award system/trade union system as applicable
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The trade union system
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The concepts of arbitration and conciliation where applicable
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Principles of enterprise bargaining where applicable
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Employer/employee obligations and responsibilities
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Relevant industrial relations institutions, organisations and their functions
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Workplace and government policy on smoking on or in the vicinity of aircraft
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Workplace and government policy on the use of mobile phones or other electronic devices on or in the vicinity of aircraft
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Required skills:
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Communicate effectively with others when implementing regulations and policies during check-in procedures
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Read and interpret instructions, regulations, procedures and other information relevant to regulations and policies during check-in procedures
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Interpret and follow operational instructions and prioritise work
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Complete documentation related to regulations and policies during check-in procedures
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Operate electronic communication equipment to required protocol
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Work collaboratively with others when implementing regulations and policies during check-in procedures
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Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others
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Promptly report and/or rectify any identified problems that may occur when implementing regulations and policies during check-in procedures in accordance with regulatory requirements and workplace procedures
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Implement contingency plans for unexpected events that may arise when implementing regulations and policies during check-in procedures
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Apply precautions and required action to minimise, control or eliminate hazards that may exist during the implementation of regulations and policies during check-in procedures
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Monitor and anticipate operational problems and hazards and take appropriate action
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Monitor work activities in terms of planned schedule
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Modify activities dependent on differing workplace contingencies, situations and environments
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Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
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Adapt to differences in equipment and operating environment in accordance with standard operating procedures
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Select and use required personal protective equipment conforming to industry and OH&S standards
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Implement OH&S procedures and relevant regulations
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Identify and correctly use equipment required to conduct the implementation of regulations and policies during check-in procedures
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