Assessor Resource

AVIF4008
Supervise cabin safety and security

Assessment tool

Version 1.0
Issue Date: April 2024


This unit involves the skills and knowledge required to supervise cabin safety and security, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.

It includes identifying, supervising and actioning emergency procedures; and assessing and responding to emergency first aid situations. It also includes providing appropriate treatment, monitoring the situation, responding to incidents that affect the safety and security of passengers and crew, and maintaining safety and security records.

This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to safety management duties of flight operations personnel, and contributes to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision within a single-pilot or multi-crew environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify, supervise and action emergency procedures

1.1

Emergency situation type is recognised and reported to appropriate personnel

1.2

Emergency procedures are actioned in accordance with aviation enterprise and regulatory requirements

1.3

Safety checks are implemented in accordance with aviation enterprise and regulatory requirements

2

Assess and respond to emergency first aid situations

2.1

Emergency first aid situations are quickly recognised and reported to appropriate personnel

2.2

First aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew

2.3

Appropriate assistance from emergency services/colleagues/customers is organised

3

Provide appropriate treatment

3.1

Assessment of patient’s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew

3.2

First aid is provided, in accordance with aviation enterprise policy

4

Monitor and respond to airborne incidents

4.1

Back-up medical or emergency services appropriate to the incident are notified in liaison with appropriate personnel and/or crew

4.2

Situation is constantly monitored and appropriate adjustments to cabin service and security are made

4.3

Appropriate incident handling techniques for incident type are used in accordance with regulatory requirements and aviation enterprise policy and procedure

4.4

Emergency equipment appropriate to incident type is chosen and used in accordance with manufacturer and workplace procedures

5

Maintain safety and security records

5.1

All required documentation relating to safety, security and first aid incidents is accurately completed and provided to appropriate personnel

5.2

Feedback to improve safety and security processes is provided to appropriate personnel

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant instructions, regulations, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

using medical equipment appropriately in accordance with manufacturer instructions and aviation enterprise policy

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

aviation enterprise emergency procedures

aviation enterprise leadership principles

aviation enterprise structure, products, policies, procedures and service standards

appropriate service for customers with a range of disabilities and specific needs

cabin features and amenities for various types of aircraft

cabin first aid procedures

complaint handling procedures

customer service records and documentation

features, amenities and departure gate locations of terminals at designated airports

individual crew responsibilities related to cabin safety and security

needs and expectations of different types of customers, including internal and external customers

people to be consulted about cabin security and safety:

aircraft resourcing staff

catering staff

emergency services staff

ground staff

other cabin crew and flight crew members

security staff

technical staff

problems that may occur when providing customer service to passengers on aircraft flights and appropriate action that should be taken in each case

relevant aviation enterprise divisional business plans

relevant customs, quarantine, equal opportunity and anti-discrimination regulations

relevant WHS/OHS regulations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to emergency procedures

risks that exist when providing customer service to passengers on aircraft flights and related risk control procedures and precautions

service quality and continuous improvement principles

unlawful interference with aviation incidents and response actions relevant to own role:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

use of cabin medical equipment.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify, supervise and action emergency procedures

1.1

Emergency situation type is recognised and reported to appropriate personnel

1.2

Emergency procedures are actioned in accordance with aviation enterprise and regulatory requirements

1.3

Safety checks are implemented in accordance with aviation enterprise and regulatory requirements

2

Assess and respond to emergency first aid situations

2.1

Emergency first aid situations are quickly recognised and reported to appropriate personnel

2.2

First aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew

2.3

Appropriate assistance from emergency services/colleagues/customers is organised

3

Provide appropriate treatment

3.1

Assessment of patient’s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew

3.2

First aid is provided, in accordance with aviation enterprise policy

4

Monitor and respond to airborne incidents

4.1

Back-up medical or emergency services appropriate to the incident are notified in liaison with appropriate personnel and/or crew

4.2

Situation is constantly monitored and appropriate adjustments to cabin service and security are made

4.3

Appropriate incident handling techniques for incident type are used in accordance with regulatory requirements and aviation enterprise policy and procedure

4.4

Emergency equipment appropriate to incident type is chosen and used in accordance with manufacturer and workplace procedures

5

Maintain safety and security records

5.1

All required documentation relating to safety, security and first aid incidents is accurately completed and provided to appropriate personnel

5.2

Feedback to improve safety and security processes is provided to appropriate personnel

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Incident type must include one or more of the following:

aggressive or violent customers

incidents at domestic or international destinations

incidents classified as unlawful interference with aviation

industrial disputes affecting crew

intoxicated customers

Emergency situation type must include one or more of the following:

evacuation

fire

hijack

injury to or illness of crew or customer

Emergency equipment must include:

firefighting equipment

first aid equipment

general safety equipment

oxygen equipment

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant instructions, regulations, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

using medical equipment appropriately in accordance with manufacturer instructions and aviation enterprise policy

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

aviation enterprise emergency procedures

aviation enterprise leadership principles

aviation enterprise structure, products, policies, procedures and service standards

appropriate service for customers with a range of disabilities and specific needs

cabin features and amenities for various types of aircraft

cabin first aid procedures

complaint handling procedures

customer service records and documentation

features, amenities and departure gate locations of terminals at designated airports

individual crew responsibilities related to cabin safety and security

needs and expectations of different types of customers, including internal and external customers

people to be consulted about cabin security and safety:

aircraft resourcing staff

catering staff

emergency services staff

ground staff

other cabin crew and flight crew members

security staff

technical staff

problems that may occur when providing customer service to passengers on aircraft flights and appropriate action that should be taken in each case

relevant aviation enterprise divisional business plans

relevant customs, quarantine, equal opportunity and anti-discrimination regulations

relevant WHS/OHS regulations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to emergency procedures

risks that exist when providing customer service to passengers on aircraft flights and related risk control procedures and precautions

service quality and continuous improvement principles

unlawful interference with aviation incidents and response actions relevant to own role:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

use of cabin medical equipment.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Emergency situation type is recognised and reported to appropriate personnel 
Emergency procedures are actioned in accordance with aviation enterprise and regulatory requirements 
Safety checks are implemented in accordance with aviation enterprise and regulatory requirements 
Emergency first aid situations are quickly recognised and reported to appropriate personnel 
First aid situation is assessed and a prompt decision is made following liaison with appropriate personnel and/or crew 
Appropriate assistance from emergency services/colleagues/customers is organised 
Assessment of patient’s physical condition from visible vital signs is undertaken in liaison with appropriate personnel and/or crew 
First aid is provided, in accordance with aviation enterprise policy 
Back-up medical or emergency services appropriate to the incident are notified in liaison with appropriate personnel and/or crew 
Situation is constantly monitored and appropriate adjustments to cabin service and security are made 
Appropriate incident handling techniques for incident type are used in accordance with regulatory requirements and aviation enterprise policy and procedure 
Emergency equipment appropriate to incident type is chosen and used in accordance with manufacturer and workplace procedures 
All required documentation relating to safety, security and first aid incidents is accurately completed and provided to appropriate personnel 
Feedback to improve safety and security processes is provided to appropriate personnel 

Forms

Assessment Cover Sheet

AVIF4008 - Supervise cabin safety and security
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVIF4008 - Supervise cabin safety and security

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: