Assessor Resource

AVIF5003
Manage human performance and team resources during air traffic control operations

Assessment tool

Version 1.0
Issue Date: March 2024


This unit involves the skills and knowledge required to Manage human performance and team resources during air traffic control operations, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards.

It includes maximising personal performance, managing errors and participating as a team member within an air traffic services environment.

This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to air traffic control duties that complement the technical skills of air traffic controllers, and contribute to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of commercial and military air traffic services across a variety of operational contexts within the Australian aviation industry in various time, weather and traffic conditions associated with psychological and/or physiological limitations to performance.

Operations are conducted as part of commercial and military air traffic services across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision as a single operator or within a team environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Maximise personal performance

1.1

Factors affecting individual human performance are monitored and managed

1.2

Appropriate assertiveness is applied

1.3

Personal workload is regulated by prioritising work tasks

1.4

Human machine interface (HMI) is optimised to enhance human performance

1.5

Decisions taken to manage overall performance are employed

2

Manage error

2.1

Error prevention techniques are applied

2.2

Errors are recognised and rectified

2.3

Undesired states, resulting from errors, are recovered

2.4

Personal responsibility for own errors is acknowledged

3

Participate as a team member

3.1

Roles and responsibilities of others are considered and responded to appropriately

3.2

Duty of care towards others is applied

3.3

Situational leadership and followership skills are applied to increase team output

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

acknowledging, inquiring and observing when managing human performance

adhering to standard operating procedures

allocating attention according to priorities

applying reasoning and decision making

communicating effectively with others

listening actively

managing operating environment in accordance with standard operating procedures

reporting and rectifying identified problems promptly

requesting assistance from others as required

responding to stressful situations with a considered and measured approach

taking actions to mitigate effects of external threats to personal performance

working systematically with required attention to detail.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

decision making techniques

duty of care principles and application

fatigue management systems and the effects of shift work

human machine interface (HMI) setup to enhance performance

incident and accident causation models

just culture policy and principles, including individual and organisational accountabilities surrounding the reporting and investigation of air traffic service attributable safety occurrences

medical requirements for an air traffic controller licence, including responsibilities for fitness for duty

physiological factors affecting human performance

principles and practices for leadership and followership within work teams

psychological factors affecting human performance

recency and currency requirements

regulatory requirements covering length of shift and break requirements

relevant legislation and workplace procedures

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and regulations

threat and error management.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

acceptable means of simulation assessment.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Maximise personal performance

1.1

Factors affecting individual human performance are monitored and managed

1.2

Appropriate assertiveness is applied

1.3

Personal workload is regulated by prioritising work tasks

1.4

Human machine interface (HMI) is optimised to enhance human performance

1.5

Decisions taken to manage overall performance are employed

2

Manage error

2.1

Error prevention techniques are applied

2.2

Errors are recognised and rectified

2.3

Undesired states, resulting from errors, are recovered

2.4

Personal responsibility for own errors is acknowledged

3

Participate as a team member

3.1

Roles and responsibilities of others are considered and responded to appropriately

3.2

Duty of care towards others is applied

3.3

Situational leadership and followership skills are applied to increase team output

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

acknowledging, inquiring and observing when managing human performance

adhering to standard operating procedures

allocating attention according to priorities

applying reasoning and decision making

communicating effectively with others

listening actively

managing operating environment in accordance with standard operating procedures

reporting and rectifying identified problems promptly

requesting assistance from others as required

responding to stressful situations with a considered and measured approach

taking actions to mitigate effects of external threats to personal performance

working systematically with required attention to detail.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

decision making techniques

duty of care principles and application

fatigue management systems and the effects of shift work

human machine interface (HMI) setup to enhance performance

incident and accident causation models

just culture policy and principles, including individual and organisational accountabilities surrounding the reporting and investigation of air traffic service attributable safety occurrences

medical requirements for an air traffic controller licence, including responsibilities for fitness for duty

physiological factors affecting human performance

principles and practices for leadership and followership within work teams

psychological factors affecting human performance

recency and currency requirements

regulatory requirements covering length of shift and break requirements

relevant legislation and workplace procedures

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and regulations

threat and error management.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

acceptable means of simulation assessment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Error prevention techniques are applied 
Errors are recognised and rectified 
Undesired states, resulting from errors, are recovered 
Personal responsibility for own errors is acknowledged 
Factors affecting individual human performance are monitored and managed 
 
 
 
Error prevention techniques are applied 
 
 
 
Roles and responsibilities of others are considered and responded to appropriately 
 
 

Forms

Assessment Cover Sheet

AVIF5003 - Manage human performance and team resources during air traffic control operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AVIF5003 - Manage human performance and team resources during air traffic control operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: