Assessor Resource
AVII3011C
Provide quality customer service
Assessment tool
Version 1.0
Issue Date: April 2024
Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority and other relevant regulatory authorities.
Work is performed under some supervision usually within a team environment.
It involves the application of customer service principles and procedures, regulations, safety codes and protocols to the provision of a range of customer services for passengers, guests, airport personnel and stakeholders across a variety of operational contexts within the Australian aviation industry.
This unit involves the skills and knowledge required to appreciate the importance of the customer and deliver high quality customer service in the aviation industry.
Licensing, legislative, regulatory or certification requirements are applicable to this unit.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)