The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the briefing of passengers and the management of passengers and cargoes including dangerous goods (DG) where applicable

In Defence context, relevant Defence Orders and Instructions

Relevant OH&S and environmental procedures and regulations

Principles of good customer service

Policies and procedures for passenger safety before, during and after flight

Responsibilities and authority of a pilot in command

Applicable emergency procedures

Regulatory requirements and workplace procedures for briefing passengers

Procedures for accepting, managing and calculating aircraft cargo including dangerous goods

Hazards that may arise during a flight and related action that should be taken to alert passengers and advise them of precautionary measures

Problems that may occur when managing aircraft passengers and cargoes and appropriate action that should be taken in each case

Security requirements

Required skills:

Understand and anticipate the needs of passengers

Brief passengers on safety and emergency procedures before a flight in accordance with regulatory requirements, orders and operations manual

Ensure that passengers are aware of hazardous conditions and emergencies during flight and related safety and emergency procedures

Aid and assist passengers appropriately during an emergency

Organise first aid when required during an in-flight emergency

Operate emergency equipment applicable to flight

Calculate and manage aircraft cargo (where required)

Accept, manage, safely handle, load and unload aircraft cargo (where required)

Use loading and cargo securing devices

Maintain compliance with regulatory requirements

Communicate effectively with others when managing aircraft passengers and cargo

Read and interpret instructions, regulations, procedures and other information relevant to the management of aircraft passengers and cargo

Interpret and follow operational instructions and prioritise work

Complete documentation related to the management of aircraft passengers and cargo

Operate electronic communication equipment to required protocol

Work collaboratively with others when managing aircraft passengers and cargo

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when managing aircraft passengers and cargo in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when managing aircraft passengers and cargo

Apply precautions and required action to minimise, control or eliminate hazards that may exist when managing aircraft passengers and cargo

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies, situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Implement OH&S procedures and relevant regulations

Identify and correctly use equipment required when managing aircraft passengers and cargo

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Tasks may be undertaken in:

variable weather conditions in accordance with Day Visual Flight Rules

VMC with simulated IMC

IMC

Performance may be demonstrated in:

single engine aircraft

multi engine aircraft

synthetic training device

variable air traffic conditions

variable flight situations

abnormal situations

classes of airspace as designated by the Civil Aviation Safety Authority

Aircraft may include:

fixed wing

helicopters

commercial balloons

other commercial or military aircraft

Crew may include:

single pilot

multi crew

Limitations may be imposed by:

local noise abatement requirements and curfews

airspace endorsements

Classes of airspace may be:

as designated by the regulator

restricted and danger areas

military control zones

Air Defence Identification Zones

Briefings must include:

briefing passengers on details of the flight

explaining precautions to avoid interference with flight controls

briefing the location of emergency exits

explaining smoking requirements

demonstrating the secure stowage of hand luggage

demonstrating the use of flotation devices where applicable

explaining operation of doors and escape hatches

demonstrating the securing and release of seat belts and/or safety harnesses

demonstrating the use of oxygen equipment if applicable

demonstrating the use of safety equipment

briefing passengers on emergency procedures on the ground and in the air

aiding and assisting passengers

demonstrating the use of fresh air vents

demonstrating the position of airsickness bags

exercising control of passengers on the ground and in the aircraft

managing passengers in an emergency

controlling the cabin temperature

Procedures for calculating and managing cargo (where applicable) may include:

identifying and labelling of cargo

conducting cargo calculations including weight, balance and deck loading

identifying dangerous goods and applying dangerous goods procedures

determining and applying safety and security requirements

managing the load planning and the storage, loading, handling, securing, unloading and security of the cargo

implementing decisions for carriage or non-carriage and management of load

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

standard operating procedures

Information/documents may include:

relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the briefing and management of passengers and the management and calculation of aircraft cargoes

in Defence context, relevant Defence Orders and Instructions

IATA regulations related to air cargo

instructions for cargo securing devices and handling equipment

Cargo Flight Manual/Pilot's Operating Handbook (POH)

Manual of Standards - Pilot Licensing (MOS-PL)

Dangerous Goods Manual

Aeronautical Information Publication (AIP)

En Route Supplement Australia (ERSA)

charts

operations manuals

approved passenger safety checklists

approved checklists and guidelines, including checklists for special cargo such as perishable cargo, dangerous goods, fragile items, live freight, etc.

aircraft cargo documentation

aircraft passenger documentation

workplace procedures and instructions and job specification

induction and training materials

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:

relevant Civil Aviation Safety Regulations and Civil Aviation Orders

in Defence context, relevant Defence Orders and Instructions

IATA cargo regulations

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

relevant Australian Standards

Performance includes tolerances specified in either of:

relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as:

Day VFR Syllabus

Manual of Standards

relevant Defence documentation such as:

Defence Orders and Instructions

approved curricula and training documentation