Assessor Resource

AVIJ2001B
Contribute to the achievement of on-time performance standards

Assessment tool

Version 1.0
Issue Date: April 2024


Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements.

Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.

Work is performed under some supervision usually within a team environment.

Work involves the application of customer service principles and procedures, regulations, safety codes and protocols when contributing to the achievement of on-time performance standards across a variety of operational contexts within the Australian aviation industry.

This unit involves the skills and knowledge required to contribute to the achievement of on-time performance standards during preparations for the departure of a commercial aircraft flight, including contributing to on-time performance through efficiency and effectiveness in work activities, identifying and minimising potential causes of delays to flight departure, and taking appropriate action in the event of unavoidable delays. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Pertinent sections of relevant regulations

Relevant OH&S and environmental protection regulations

Relevant customs, quarantine, equal opportunity and anti-discrimination regulations

Principles of customer service and on-time performance

Workplace standards for on-time performance

Roles and responsibilities of staff involved in the achievement of on-time performance standards

Procedures for relevant workplace activities carried out in preparation for flight departure

Potential causes of delays that may occur when preparing for aircraft departure and appropriate action that should be taken in each case

Required skills:

Communicate effectively with others when contributing to the achievement of on-time performance standards

Read and interpret instructions, regulations, procedures and other information relevant to the achievement of on-time performance standards

Interpret and follow operational instructions and prioritise work

Complete documentation related to the achievement of on-time performance standards

Operate electronic communication equipment to required protocol

Work collaboratively with others when contributing to the achievement of on-time performance standards

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when contributing to the achievement of on-time performance standards in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when contributing to the achievement of on-time performance standards

Apply precautions and required action to minimise, control or eliminate hazards that may exist when contributing to the achievement of on-time performance standards

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies, situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Implement OH&S procedures and relevant regulations

Identify and correctly use equipment required when contributing to the achievement of on-time performance standards

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work activities in preparation for aircraft departure may be carried out:

for any commercial aircraft flight

during short and/or long haul services

in any allowable operating and weather conditions

in accordance with enterprise and operational requirements

Performance may be demonstrated:

in approved simulated work conditions

at an operational airport

Potential causes of flight delays may include:

delays in commencing check-in operations

malfunctioning check-in systems

power failure at the airport

staff shortages due to illness or other reasons

aircraft malfunction

delays in cleaning and preparing aircraft

security alert

late arrival of connecting aircraft

late passengers or passengers who have missed flight

unruly behaviour or disturbance amongst passengers

accidental double booking

airport emergency

passengers with excess baggage or oversize/weight cabin baggage

delays in loading baggage

delays in catering/resourcing services for the aircraft

Action to overcome delays may include:

accessing additional staff

accelerating other pre-departure activities

assisting other staff as required

developing and implementing appropriate strategies to overcome/minimise delays

Persons consulted may include:

passengers

other crew members

other ground support staff

catering staff

aircraft resourcing staff

baggage handling staff

supervisors and managers

technical staff

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

standard operating procedures

Information/documents may include:

sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to workplace activities

workplace procedures and instructions and job specifications

work activity checklists and procedures

workplace customer service standards, policies and procedures

relevant operational manuals

emergency procedures

flight passenger schedules

manufacturers instruction relevant to the servicing and operation of equipment used in work activities in preparation for flight departure

induction and training materials

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:

relevant Civil Aviation Safety Regulations and Civil Aviation Orders

relevant OH&S legislation

environmental protection legislation

relevant food handling and hygiene legislation

equal opportunity and anti-discrimination legislation

relevant customs and quarantine regulations

relevant Australian Standards

industrial relations and workplace compensation legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Procedures and checklists to facilitate on-time performance are closely followed when carrying out work activities 
Work activities in preparation for flight departure are commenced on time and are conducted efficiently and effectively in accordance with workplace procedures 
Appropriate assistance is provided to others to overcome problems and to enable the achievement of on-time performance targets 
Potential causes of delays to flight departure arising within area of responsibility are promptly identified and communicated to relevant personnel 
Safe action to minimise or eliminate potential causes of delays is determined and taken in conjunction with other relevant staff in accordance with workplace procedures 
Supervisors and other relevant staff are advised of any potential problems and any action taken to address them and/or avoid potential delays 
Where delays in preparation for flight departure have been unavoidably experienced, appropriate safe action is taken in conjunction with other staff to make up the lost time and thereby enable the on-time departure of the aircraft if possible 
Action being taken to make up lost time due to unavoidable problems is communicated to passengers, supervisors and other relevant staff in accordance with workplace procedures 

Forms

Assessment Cover Sheet

AVIJ2001B - Contribute to the achievement of on-time performance standards
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVIJ2001B - Contribute to the achievement of on-time performance standards

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: