Assessor Resource

AVIO0002
Manage disruptive behaviour and unlawful interference with aviation

Assessment tool

Version 1.0
Issue Date: March 2024


This unit involves the skills and knowledge required to manage disruptive behaviour and unlawful interference with aviation, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.

It includes monitoring passenger behaviour, identifying and resolving disruptive or unlawful interference, taking action to manage unlawful interference, and reporting and documenting unlawful interference with aviation.

This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to aviation security duties of aviation personnel, and contributes to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision as a single operator or within a team environment.

Work is performed independently or under limited supervision within a single-pilot or multi-crew environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Monitor passenger behaviour

1.1

Facilities and transportation units under individual surveillance are regularly monitored to identify and/or record inappropriate behaviour

1.2

Potential problem situations are quickly identified and steps are taken to resolve the situation in accordance with regulatory requirements

1.3

Incidents that breach aviation transport security requirements are identified and appropriate action is taken

1.4

Surveillance equipment is operated within legal and workplace parameters

1.5

Hazards are identified, risks are assessed and hazard management is implemented

2

Identify and resolve disruptive or unlawful interference

2.1

Nature of disruptive behaviour or unlawful interference is accurately assessed and incident is resolved using appropriate resolution strategies or referred to appropriate personnel for resolution

2.2

Procedures are followed to isolate offender/s and to minimise disruption to other passengers

2.3

Assistance is sought from other staff and external support services as required

2.4

Follow-up action is implemented in accordance with workplace rules, regulations and guidelines

3

Take action to manage unlawful interference

3.1

Assistance is sought from other staff and external support services as required

3.2

Nature of offence and consequences of behaviour are clearly communicated to offender in accordance with workplace policies and procedures

3.3

Offenders are apprehended in accordance with legal and workplace parameters

4

Report and document unlawful interference

4.1

Unlawful interference incidents are reported using the appropriate document format in accordance with workplace policies and procedures

4.2

Documentation is completed and processed in accordance with regulatory and organisational requirements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment in accordance with standard operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

by-laws and service rules as they apply to disruptive behaviour and unlawful interference with aviation

common law as it applies to disruptive behaviour and unlawful interference with aviation

legal and workplace parameters with regard to unlawful interference with aviation

methods to identify and resolve disruptive behaviours:

arguments

hostilities

fare evasion

verbal abuse

physical abuse

graffiti

not complying with no smoking signs

not complying with aviation transport security regulations

drunken behaviour

methods to identify and resolve unlawful interference with aviation:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

procedures for managing disruptive behaviour and unlawful interference with aviation

relevant WHS/OHS and environmental protection procedures and guidelines

relevant state/territory regulations and requirements for managing disruptive and unlawful behaviour on transport systems

risks and hazards when managing disruptive behaviour and unlawful interference with aviation and related actions to control the risk.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Monitor passenger behaviour

1.1

Facilities and transportation units under individual surveillance are regularly monitored to identify and/or record inappropriate behaviour

1.2

Potential problem situations are quickly identified and steps are taken to resolve the situation in accordance with regulatory requirements

1.3

Incidents that breach aviation transport security requirements are identified and appropriate action is taken

1.4

Surveillance equipment is operated within legal and workplace parameters

1.5

Hazards are identified, risks are assessed and hazard management is implemented

2

Identify and resolve disruptive or unlawful interference

2.1

Nature of disruptive behaviour or unlawful interference is accurately assessed and incident is resolved using appropriate resolution strategies or referred to appropriate personnel for resolution

2.2

Procedures are followed to isolate offender/s and to minimise disruption to other passengers

2.3

Assistance is sought from other staff and external support services as required

2.4

Follow-up action is implemented in accordance with workplace rules, regulations and guidelines

3

Take action to manage unlawful interference

3.1

Assistance is sought from other staff and external support services as required

3.2

Nature of offence and consequences of behaviour are clearly communicated to offender in accordance with workplace policies and procedures

3.3

Offenders are apprehended in accordance with legal and workplace parameters

4

Report and document unlawful interference

4.1

Unlawful interference incidents are reported using the appropriate document format in accordance with workplace policies and procedures

4.2

Documentation is completed and processed in accordance with regulatory and organisational requirements

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Unlawful interference with aviation must include one or more of the following:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment in accordance with standard operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

by-laws and service rules as they apply to disruptive behaviour and unlawful interference with aviation

common law as it applies to disruptive behaviour and unlawful interference with aviation

legal and workplace parameters with regard to unlawful interference with aviation

methods to identify and resolve disruptive behaviours:

arguments

hostilities

fare evasion

verbal abuse

physical abuse

graffiti

not complying with no smoking signs

not complying with aviation transport security regulations

drunken behaviour

methods to identify and resolve unlawful interference with aviation:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

procedures for managing disruptive behaviour and unlawful interference with aviation

relevant WHS/OHS and environmental protection procedures and guidelines

relevant state/territory regulations and requirements for managing disruptive and unlawful behaviour on transport systems

risks and hazards when managing disruptive behaviour and unlawful interference with aviation and related actions to control the risk.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

AVIO0002 - Manage disruptive behaviour and unlawful interference with aviation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AVIO0002 - Manage disruptive behaviour and unlawful interference with aviation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: