Assessor Resource
AVIR3001
Service customer airline contracts
Assessment tool
Version 1.0
Issue Date: March 2024
This unit involves the skills and knowledge required to service customer airline contracts, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.
It includes interpreting customer airline contract requirements, coordinating the provision of contracted airline services, handling problems and issues, and completing all required documentation.
This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) of aviation personnel, and contributes to safe and effective performance in complex aviation operational environments.
Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.
Work is performed independently or under limited supervision as a single operator or within a team environment.
Licensing, legislative, regulatory or certification requirements are applicable to this unit at time of publication.
Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.
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