Assessor Resource

AVIR3001B
Service customer airline contracts

Assessment tool

Version 1.0
Issue Date: April 2024


Work must be carried out in accordance with workplace procedures, contracted service specifications and relevant regulatory requirements.

Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.

Work is performed under some supervision usually within a team environment.

Work involves the interpretation and application of operational procedures, contract requirements and regulatory requirements when coordinating the provision of contracted services to customer airlines across a variety of operational contexts within the Australian aviation industry.

This unit involves the skills and knowledge required to service customer airline contracts in accordance with contract specifications and standards, regulatory requirements and workplace procedures, including interpreting customer contract requirements, coordinating the provision of contracted services, handling problems and issues, and completing all required documentation. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders

Relevant OH&S and environmental procedures and regulations, including manual handling procedures

Different airline types and the variations in their requirements

Customer contract specifications, standards and instructions

Workplace procedures and standards for contracted services involved

Relevant operating and safety procedures pertaining to the safe handling and use of equipment/materials

Customer airline terminal layout and operations area and facilities

Safety and security requirements of the customer airline

Risks that exist when servicing customer airline contracts, and related risk control procedures and precautions

Problems and issues that may occur when servicing customer airline contracts, and appropriate action that should be taken in each case

Required skills:

Communicate effectively with others when servicing customer airline contracts

Read and interpret instructions, regulations, procedures and other information relevant to customer airline contracts

Interpret and follow operational instructions and prioritise work

Complete documentation related to customer airline contracts

Operate electronic communication equipment to required protocol

Work collaboratively with others when servicing customer airline contracts

Adapt appropriately to cultural differences in the workplace, including modes of behaviour, communication and interactions with others

Promptly report and/or rectify any identified problems that may occur when servicing customer airline contracts in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when servicing customer airline contracts

Apply precautions and required action to minimise, control or eliminate hazards that may exist when servicing customer airline contracts

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies, situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Implement and follow OH&S procedures and relevant regulations

Identify and correctly use equipment required when servicing customer airline contracts

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Contracted services may be provided:

in relation to both international and/or domestic airline operations

in accordance with regulatory and contract requirements

in any allowable operating and weather conditions

Performance may be demonstrated:

in appropriately simulated situations and/or

in actual contracted service provision at an airport

Types of customer airline contract services may include:

loading/unloading aircraft

loading/unloading baggage

cabin cleaning/fleet presentation

Types of aircraft may include:

commercial passenger aircraft

freighter aircraft

defence/military aircraft

official government aircraft

commercial charter aircraft

Problems and irregularities that may occur during the provision of services to customer airlines may include:

supply of materials

aircraft mechanisms

aircraft configurations

weather phenomena such as wind, storms, fog etc.

security issues

Persons consulted when servicing customer airline contracts may include:

members of the contract support teams

supervisors, team leaders and managers

representatives of the customer airline contracting the services

technical staff

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

standard operating procedures

Information/documents may include:

sections of Civil Aviation Safety Regulations and Civil Aviation Orders and other regulatory requirements pertaining to the contracted services concerned

relevant OH&S and environmental regulations

customer contract specifications, standards and instructions

workplace procedures and instructions and job specification

relevant operational checklists

emergency procedures

relevant equipment logs/records

manufacturers specifications and instructions for the equipment/materials used when delivering contracted services

induction and training materials

airport specific rules and regulations

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:

relevant Civil Aviation Safety Regulations and Civil Aviation Orders

licence requirements of the relevant licensing authority

local instructions

relevant OH&S legislation

environmental protection legislation

relevant Australian Standards

applicable Defence regulations

industrial relations and workplace compensation legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Details of customer airline contract services and provisions are obtained and accurately interpreted 
Appropriate action is taken to prepare for and organise the provision of contracted services to the customer airline 
Team work is used to maximise efficiency and effectiveness 
Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures 
Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements 
Correct and safe use of required equipment and materials is monitored in accordance with regulatory requirments and workplace procedures 
Appropriate action is taken to ensure that correct manual handling techniques used are in accordance with OH&S requirements 
Compliance with safety and security requirements is implemented and monitored throughout the service period 
Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements 
Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement the identified opportunities in accordance with workplace procedures 
Problems and issues with customer airline contracts are identified and processed/reported in accordance with customer airline contract provisions 
Identified problems and irregularities in service delivery are resolved in consultation with airline representatives in accordance with workplace procedures and contract arrangements 
Documentation concerning the servicing of customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications to customer airline satisfaction and relevant regulatory requirements 

Forms

Assessment Cover Sheet

AVIR3001B - Service customer airline contracts
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVIR3001B - Service customer airline contracts

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: