• a firm’s policies and procedures are understood and followed • any photocopying undertaken is recorded for purposes of client invoicing • file/matter number is recorded on copies documents according to a firm’s policies and procedures • where instructing others, instructions are clear with adequate explanation to enable tasks to be completed • documentation for each court is collated correctly, with correct number of copies, signatures if necessary, and relevant attachments according to a firm’s policies and procedures and the court's requirements • court delivery schedule is planned to accommodate agreed timelines, closing times of courts and the number of documents to be lodged • clients’ trust monies are accessed according to a firm’s policies and procedures and used to pay court fees • documents are lodged correctly • designated person is kept up-to-date with actions, activities and outcomes and where difficulties arise, is contacted if standard resolutions are not applicable • all work is conducted within accepted codes of conduct including those relating to: maintaining confidentiality, use of company property, duty of care, ethical behaviours, privacy, non-discriminatory practice, conflict of interests and compliance with reasonable direction |