Assessor Resource
BSBCCO504A
Integrate customer contact operations in the organisation
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to the integration of customer contact operations into the service and value chains of an organisation.
This work is undertaken by staff with managerial responsibility.
This unit describes the performance outcomes, skills and knowledge required to integrate the customer contact operations fully within the organisation and to ensure that they maintain a high profile and significance within the organisation.
Competence in this unit requires communication and cooperation between customer contact operations and the rest of the business operations. Regular contact, consultation and feedback with the organisation, alignment of objectives, and communication of performance and issues are also required.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)