Assessor Resource

BSBCMM101
Apply basic communication skills

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to develop basic communication skills in the workplace in particular gathering, conveying and receiving information together with completing assigned written information.

It applies to individuals working under direct supervision who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify workplace communication procedures

1.1 Identify organisational communication requirements and workplace procedures with assistance from appropriate people

1.2 Identify appropriate lines of communication with supervisors and colleagues

1.3 Seek advice on the communication method/equipment most appropriate for the task

2 Communicate in the workplace

2.1 Use effective questioning, and active listening and speaking skills to gather and convey information

2.2 Use appropriate nonverbal behaviour at all times

2.3 Encourage, acknowledge and act upon constructive feedback

3 Draft written information

3.1 Identify relevant procedures and formats for written information

3.2 Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes

3.3 Ensure written information meets required standards of style, format and detail

3.4 Seek assistance and/or feedback to aid communication skills development

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify workplace communication procedures

1.1 Identify organisational communication requirements and workplace procedures with assistance from appropriate people

1.2 Identify appropriate lines of communication with supervisors and colleagues

1.3 Seek advice on the communication method/equipment most appropriate for the task

2 Communicate in the workplace

2.1 Use effective questioning, and active listening and speaking skills to gather and convey information

2.2 Use appropriate nonverbal behaviour at all times

2.3 Encourage, acknowledge and act upon constructive feedback

3 Draft written information

3.1 Identify relevant procedures and formats for written information

3.2 Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes

3.3 Ensure written information meets required standards of style, format and detail

3.4 Seek assistance and/or feedback to aid communication skills development

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify organisational communication requirements and workplace procedures with assistance from appropriate people 
Identify appropriate lines of communication with supervisors and colleagues 
Seek advice on the communication method/equipment most appropriate for the task 
Use effective questioning, and active listening and speaking skills to gather and convey information 
Use appropriate nonverbal behaviour at all times 
Encourage, acknowledge and act upon constructive feedback 
Identify relevant procedures and formats for written information 
Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes 
Ensure written information meets required standards of style, format and detail 
Seek assistance and/or feedback to aid communication skills development 

Forms

Assessment Cover Sheet

BSBCMM101 - Apply basic communication skills
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBCMM101 - Apply basic communication skills

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: