Assessor Resource

BSBCMM201
Communicate in the workplace

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.

It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Gather, convey and receive information and ideas

1.1 Collect information to achieve work responsibilities from appropriate sources

1.2 Use method/s and/orequipmentto communicate appropriate ideas and information to the audience

1.3 Use effective listening and speaking skills inverbal communication

1.4 Seek input from internal and external sources to develop and refine new ideas and approaches

1.5 Respond to instructions or enquiries promptly and in accordance withorganisational requirements

2 Complete workplace documentation and correspondence

2.1 Presentwritten informationand ideas in clear and concise language to ensure the intended meaning ofcorrespondenceis understood by the recipient

2.2 Draft and present correspondence within designated time lines

2.3 Ensure presentation of written information meets organisationalstandardsof style, format and accuracy

2.4 Complete workplace forms and documentation in a clear, concise and easy to read format

3 Communicate in a way that responds positively to individual differences

3.1 Value all individuals and treat them with respect, courtesy and sensitivity

3.2 Take into consideration cultural differences in all verbal and nonverbal communication

3.3 Use communication to develop and maintain positive relationships, mutual trust and confidence

3.4 Make efforts to use basic strategies to overcome language barriers

3.5 Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Gather, convey and receive information and ideas

1.1 Collect information to achieve work responsibilities from appropriate sources

1.2 Use method/s and/orequipmentto communicate appropriate ideas and information to the audience

1.3 Use effective listening and speaking skills inverbal communication

1.4 Seek input from internal and external sources to develop and refine new ideas and approaches

1.5 Respond to instructions or enquiries promptly and in accordance withorganisational requirements

2 Complete workplace documentation and correspondence

2.1 Presentwritten informationand ideas in clear and concise language to ensure the intended meaning ofcorrespondenceis understood by the recipient

2.2 Draft and present correspondence within designated time lines

2.3 Ensure presentation of written information meets organisationalstandardsof style, format and accuracy

2.4 Complete workplace forms and documentation in a clear, concise and easy to read format

3 Communicate in a way that responds positively to individual differences

3.1 Value all individuals and treat them with respect, courtesy and sensitivity

3.2 Take into consideration cultural differences in all verbal and nonverbal communication

3.3 Use communication to develop and maintain positive relationships, mutual trust and confidence

3.4 Make efforts to use basic strategies to overcome language barriers

3.5 Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Collect information to achieve work responsibilities from appropriate sources 
Use method/s and/orequipmentto communicate appropriate ideas and information to the audience 
Use effective listening and speaking skills inverbal communication 
Seek input from internal and external sources to develop and refine new ideas and approaches 
Respond to instructions or enquiries promptly and in accordance withorganisational requirements 
Presentwritten informationand ideas in clear and concise language to ensure the intended meaning ofcorrespondenceis understood by the recipient 
Draft and present correspondence within designated time lines 
Ensure presentation of written information meets organisationalstandardsof style, format and accuracy 
Complete workplace forms and documentation in a clear, concise and easy to read format 
Value all individuals and treat them with respect, courtesy and sensitivity 
Take into consideration cultural differences in all verbal and nonverbal communication 
Use communication to develop and maintain positive relationships, mutual trust and confidence 
Make efforts to use basic strategies to overcome language barriers 
Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols 

Forms

Assessment Cover Sheet

BSBCMM201 - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBCMM201 - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: