Assessor Resource

BSBCMM201A
Communicate in the workplace

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non verbal communication in a defined context under direct supervision or with limited individual responsibility.

This unit describes the performance outcomes, skills and knowledge required to communicate in the workplace. It includes gathering, conveying and receiving information together with completing routine written correspondence.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

using communication methods appropriate to the audience

producing clear, concise and correct written communication

providing prompt responses to requests for information

knowledge of relevant legislation.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

examples of workplace documents, including policies and procedures relating to communication.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of written information and ideas

demonstration of techniques

observation of presentations

review of correspondence and completed workplace forms and documentation

assessment of presentation of written information.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other generaladministration units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to request advice, to receive feedback and to work with a team

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

literacy skills to identify work requirements, and to understand and process basic workplace documentation

organisational skills to plan work priorities and arrangements

technology skills to select and use technology appropriate to communication tasks.

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:

anti-discrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety (OHS)

organisational policies, plans and procedures, especially style guide

spelling, grammar and punctuation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Communication equipment may include:

facsimile machines

information technology components including hardware, software and communication packages

keyboard equipment including mouse, touchpad, keyboard

network systems

pens, pencils

telephones

Verbal communication may include:

answering enquiries from clients

answering telephone calls

informal discussions

requests from colleagues

use of voice mail

Organisational requirements may include:

access and equity principles and practice

business and performance plans

defined resource parameters

ethical standards

goals, objectives, plans, systems and processes

legal and organisational policies, guidelines and requirements

OHS policies, procedures and programs

quality and continuous improvement processes and standards

quality assurance and/or procedures manual

Written information may include:

briefing notes

electronic mail

facsimiles

general correspondence

handwritten and printed materials

internal memos

telephone messages

Correspondence may include:

emails

memorandums

messages

proformas

standard/form letters

Standards may include:

Australian Standards

legislation

organisational policies and procedures

specified work standards

standards set by workgroup

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Collect information to achieve work responsibilities from appropriate sources 
Use method/s and/or equipment to communicate appropriate ideas and information to the audience 
Use effective listening and speaking skills in verbal communication 
Seek input from internal and external sources to develop and refine new ideas and approaches 
Respond to instructions or enquiries promptly and in accordance with organisational requirements 
Present written information and ideas in clear and concise language to ensure the intended meaning of correspondence is understood by recipient 
Draft and present correspondence within designated time lines 
Ensure presentation of written information meets organisational standards of style, format and accuracy 
Complete workplace forms and documentation in a clear, concise and easy to read format 
Value all individuals and treat them with respect, courtesy and sensitivity 
Take into consideration cultural differences in all verbal and non-verbal communication 
Use communication to develop and maintain positive relationships, mutual trust and confidence 
Make efforts to use basic strategies to overcome language barriers 
Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols 

Forms

Assessment Cover Sheet

BSBCMM201A - Communicate in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBCMM201A - Communicate in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: