Critical Aspects of Evidence
Provides evidence of listening carefully and following instructions on how to select and operate equipment,
Undertakes routine maintenance while following instructions in accordance with operating manual and
Communicates faults and/or risks to appropriate people
Underpinning Knowledge*
* At this level the learner must demonstrate knowledge by recall in a narrow range of areas.
Relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity
Relevant industry codes of practice
Knowledge of the organisation's policies, plans and procedures that relate to the use of business equipment
Understanding the functions of a range of business equipment
Knowledge of the correct shut-down procedures for a range of business equipment
Knowledge of common equipment faults
Knowledge of routine maintenance procedures
Underpinning Skills
Literacy skills to identify work requirements and process basic, relevant workplace documentation
Communication skills to identify lines of communication, request advice, effectively question, follow instructions, receive feedback and report equipment faults
Problem solving skills to solve routine problems related to business equipment and to determine appropriate fault repair actions while under direct supervision
Technology skills to use business equipment under direction
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 1) - to identify resource needs
Communicating ideas and information (Level 1) - to collect information
Planning and organising activities (Level 1) - to complete a task
Working with teams and others (Level 1) - to complete scheduled tasks
Using mathematical ideas and techniques (Level 1) - as an aid to measure and schedule tasks
Solving problems (Level 1) - to identify equipment faults
Using technology (Level 1) - to complete allocated tasks
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
Critical Aspects of Evidence
Provides evidence of listening carefully and following instructions on how to select and operate equipment,
Undertakes routine maintenance while following instructions in accordance with operating manual and
Communicates faults and/or risks to appropriate people
Underpinning Knowledge*
* At this level the learner must demonstrate knowledge by recall in a narrow range of areas.
Relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity
Relevant industry codes of practice
Knowledge of the organisation's policies, plans and procedures that relate to the use of business equipment
Understanding the functions of a range of business equipment
Knowledge of the correct shut-down procedures for a range of business equipment
Knowledge of common equipment faults
Knowledge of routine maintenance procedures
Underpinning Skills
Literacy skills to identify work requirements and process basic, relevant workplace documentation
Communication skills to identify lines of communication, request advice, effectively question, follow instructions, receive feedback and report equipment faults
Problem solving skills to solve routine problems related to business equipment and to determine appropriate fault repair actions while under direct supervision
Technology skills to use business equipment under direction
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 1) - to identify resource needs
Communicating ideas and information (Level 1) - to collect information
Planning and organising activities (Level 1) - to complete a task
Working with teams and others (Level 1) - to complete scheduled tasks
Using mathematical ideas and techniques (Level 1) - as an aid to measure and schedule tasks
Solving problems (Level 1) - to identify equipment faults
Using technology (Level 1) - to complete allocated tasks
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies