Assessor Resource

BSBEDU303
Assist with the provision of international education information

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to organise, maintain and provide information and material relating to education and training programs and associated services to clients of an international education organisation.

It applies to individuals providing information to clients, with some supervision and guidance, in an international education environment. They could be working in the administration of education programs and projects in organisations from one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore, public or private.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish client requirements for information provision

1.1 Apply crosscultural communication skills while providing and receiving information

1.2 Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures

1.3 Clarify requests to ensure full understanding of client requirements

2 Organise and maintain supplies of material

2.1 Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages

2.2 Assemble material for the needs of individual clients and client groups, according to inventory establishment

2.3 Maintain stocks of material at established inventory levels, and identify and respond to shortfalls

2.4 Facilitate production and collection of material to ensure inventory levels are maintained

3 Provide information relevant to individual clients and client groups

3.1 Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures

3.2 Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material

3.3 Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations

3.4 Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices

4 Contribute to the continuous improvement process for information provision

4.1 Apply client services policy, guidelines and procedures for information provision when performing work role activities

4.2 Perform work effectively within a team environment to facilitate quality of information provision in client services

4.3 Carry out followup to gauge client satisfaction regarding information provision

4.4 Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision

4.5 Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish client requirements for information provision

1.1 Apply crosscultural communication skills while providing and receiving information

1.2 Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures

1.3 Clarify requests to ensure full understanding of client requirements

2 Organise and maintain supplies of material

2.1 Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages

2.2 Assemble material for the needs of individual clients and client groups, according to inventory establishment

2.3 Maintain stocks of material at established inventory levels, and identify and respond to shortfalls

2.4 Facilitate production and collection of material to ensure inventory levels are maintained

3 Provide information relevant to individual clients and client groups

3.1 Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures

3.2 Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material

3.3 Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations

3.4 Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices

4 Contribute to the continuous improvement process for information provision

4.1 Apply client services policy, guidelines and procedures for information provision when performing work role activities

4.2 Perform work effectively within a team environment to facilitate quality of information provision in client services

4.3 Carry out followup to gauge client satisfaction regarding information provision

4.4 Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision

4.5 Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Apply crosscultural communication skills while providing and receiving information 
Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures 
Clarify requests to ensure full understanding of client requirements 
Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages 
Assemble material for the needs of individual clients and client groups, according to inventory establishment 
Maintain stocks of material at established inventory levels, and identify and respond to shortfalls 
Facilitate production and collection of material to ensure inventory levels are maintained 
Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures 
Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material 
Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations 
Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices 
Apply client services policy, guidelines and procedures for information provision when performing work role activities 
Perform work effectively within a team environment to facilitate quality of information provision in client services 
Carry out followup to gauge client satisfaction regarding information provision 
Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision 
Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients 

Forms

Assessment Cover Sheet

BSBEDU303 - Assist with the provision of international education information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBEDU303 - Assist with the provision of international education information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: