List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Develop strategies for retention of candidates | 1.1 Analyse current candidate information 1.2 Identify candidate and legislative requirements 1.3 Identify a range of strategies to meet candidate and legislative requirements 1.4 Evaluate and assess products and services for candidates 1.5 Establish and implement methods of monitoring candidate retention |
2 Provide advice and support to candidates | 2.1 Provide services including résumé counselling and preparation 2.2 Provide career advice and counselling to candidates 2.3 Undertake candidate induction in accordance with client requirements, organisational policy and Work Health and Safety (WHS) compliance requirements 2.4 Provide advice and information on legislative industrial relations matters, WHS and employment issues to candidates |
3 Provide training solutions to candidates | 3.1 Identify and document candidates’ training needs, including WHS 3.2 Undertake research to identify suitable training programs available to address candidates’ identified training need 3.3 Provide advice to candidates on training options available 3.4 Provide relevant internal training to meet candidate requirements if required, in accordance with organisational policies and legislative requirements 3.5 Access relevant external training to meet candidates’ requirements if required, in accordance with organisational policies and legislative requirements 3.6 Review implementation of client training plan with client to ensure needs are met |
4 Develop strategies for ongoing management of candidates | 4.1 Establish monitoring strategies to determine issues in service delivery to candidates 4.2 Provide post placement support to candidates 4.3 Develop strategies to evaluate the effectiveness of the employment management services 4.4 Develop and document recommendations to improve management services 4.5 Modify and/or expand management services as appropriate to incorporate recommendations |
Evidence of the ability to:
produce a written report about:
retention development strategies
training and support options for candidates in accordance with legislative and organisational requirements
communicate effectively with candidates for training, induction and professional development purposes
identify improvements for future management services.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe the key provisions of relevant legislation, regulations, standards and codes of practice that affect employment agencies
summarise important policies and procedures relevant to retaining and managing an organisation’s candidate base
describe the range of organisational products and services supplied to clients by employment agencies
identify and describe a range of training options and solutions for candidates
identify and describe a range of techniques used in training, coaching and mentoring candidates.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – recruitment and employment services field of work and include access to:
office equipment and resources
examples of workplace documents used in employment services agencies.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.