Assessor Resource

BSBFLM314
Mentor others in the workplace to support their language, literacy and numeracy skill development

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to mentor others who may have language, literacy or numeracy (LLN) challenges in the workplace that are affecting their performance. The mentoring relationship is not necessarily to improve LLN outcomes, but focuses on improving job performance taking into account LLN skills of individuals and teams.

It applies to individuals who are not LLN specialists and have limited responsibilities for work colleagues, who provide assistance to those who may have LLN challenges such as trainees and apprentices, culturally diverse workers including migrants, refugees and/or Aboriginal people. These roles include mentors, buddies, coordinators, managers or supervisors.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish mentoring requirements and arrangements

1.1 Gather information about the skill development needs and individual characteristics of the person to be mentored

1.2 Liaise effectively with relevant personnel to determine the expected outcomes of the mentoring relationship

1.3 Establish mentoring arrangements and develop agreed expectations and goals in consultation with the worker to be mentored

1.4 Determine a mentoring plan in consultation with relevant personnel and worker to be mentored

2. Provide mentoring support

2.1 Apply strategies for developing effective relationships with culturally diverse workers

2.2 Share personal experiences and knowledge with worker to assist in progress to agreed goals and development

2.3 Provide a supportive environment by using techniques that support LLN in the workplace

3. Evaluate effectiveness of mentoring

3.1 Make adjustments to the relationship to take into account needs of both mentor and individual

3.2 Seek feedback from worker and other relevant personnel to identify and implement improvements

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish mentoring requirements and arrangements

1.1 Gather information about the skill development needs and individual characteristics of the person to be mentored

1.2 Liaise effectively with relevant personnel to determine the expected outcomes of the mentoring relationship

1.3 Establish mentoring arrangements and develop agreed expectations and goals in consultation with the worker to be mentored

1.4 Determine a mentoring plan in consultation with relevant personnel and worker to be mentored

2. Provide mentoring support

2.1 Apply strategies for developing effective relationships with culturally diverse workers

2.2 Share personal experiences and knowledge with worker to assist in progress to agreed goals and development

2.3 Provide a supportive environment by using techniques that support LLN in the workplace

3. Evaluate effectiveness of mentoring

3.1 Make adjustments to the relationship to take into account needs of both mentor and individual

3.2 Seek feedback from worker and other relevant personnel to identify and implement improvements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Gather information about the skill development needs and individual characteristics of the person to be mentored 
Liaise effectively with relevant personnel to determine the expected outcomes of the mentoring relationship 
Establish mentoring arrangements and develop agreed expectations and goals in consultation with the worker to be mentored 
Determine a mentoring plan in consultation with relevant personnel and worker to be mentored 
Apply strategies for developing effective relationships with culturally diverse workers 
Share personal experiences and knowledge with worker to assist in progress to agreed goals and development 
Provide a supportive environment by using techniques that support LLN in the workplace 
Make adjustments to the relationship to take into account needs of both mentor and individual 
Seek feedback from worker and other relevant personnel to identify and implement improvements 

Forms

Assessment Cover Sheet

BSBFLM314 - Mentor others in the workplace to support their language, literacy and numeracy skill development
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBFLM314 - Mentor others in the workplace to support their language, literacy and numeracy skill development

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: