Assessor Resource

BSBFRA301
Work within a franchise

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to work within a franchise to contribute to the successful operation of the business within a framework of compliance requirements.

It applies to staff who currently work, or are interested in working, in franchised businesses. These staff may be in a broad range of roles, such as retail, trade or hospitality.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Clarify requirements for working within a franchise

1.1 Determine role and responsibilities as an employee

1.2 Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate

1.3 Evaluate own skills to determine training needs to meet role and responsibilities

1.4 Seek assistance from supervisor/line manager/owner to evaluate training needs

1.5 Request and negotiate any reasonable adjustments to meet these identified needs

2 Clarify own contribution to meeting compliance requirements

2.1 Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities

2.2 Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan

2.3 Undertake required audits, checks and associated tasks as per schedule

2.4 Seek advice as required to resolve difficulties arising in performing scheduled tasks

2.5 Accurately complete workplace records involved in meeting compliance requirements in a timely manner

3 Review own contribution to franchise operations

3.1 Seek feedback from others to confirm own role and responsibilities are being met

3.2 Review own work to ensure required tasks are undertaken as per schedules and work plans

3.3 Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise

3.4 Provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Clarify requirements for working within a franchise

1.1 Determine role and responsibilities as an employee

1.2 Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate

1.3 Evaluate own skills to determine training needs to meet role and responsibilities

1.4 Seek assistance from supervisor/line manager/owner to evaluate training needs

1.5 Request and negotiate any reasonable adjustments to meet these identified needs

2 Clarify own contribution to meeting compliance requirements

2.1 Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities

2.2 Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan

2.3 Undertake required audits, checks and associated tasks as per schedule

2.4 Seek advice as required to resolve difficulties arising in performing scheduled tasks

2.5 Accurately complete workplace records involved in meeting compliance requirements in a timely manner

3 Review own contribution to franchise operations

3.1 Seek feedback from others to confirm own role and responsibilities are being met

3.2 Review own work to ensure required tasks are undertaken as per schedules and work plans

3.3 Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise

3.4 Provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine role and responsibilities as an employee 
Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate 
Evaluate own skills to determine training needs to meet role and responsibilities 
Seek assistance from supervisor/line manager/owner to evaluate training needs 
Request and negotiate any reasonable adjustments to meet these identified needs 
Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities 
Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan 
Undertake required audits, checks and associated tasks as per schedule 
Seek advice as required to resolve difficulties arising in performing scheduled tasks 
Accurately complete workplace records involved in meeting compliance requirements in a timely manner 
Seek feedback from others to confirm own role and responsibilities are being met 
Review own work to ensure required tasks are undertaken as per schedules and work plans 
Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise 
Provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities 

Forms

Assessment Cover Sheet

BSBFRA301 - Work within a franchise
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBFRA301 - Work within a franchise

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: