This unit describes the skills and knowledge required for committee or board members to communicate with community stakeholders, including other organisations, to engage people in association or club activities.
It applies to individuals who to interact with community stakeholders in their roles as members of committees or boards of governance.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT
PERFORMANCE CRITERIA
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan the organisation's community stakeholder communication strategy
1.1 Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication
1.2 Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation
1.3 Discuss proposed organisational communication stakeholder strategy with board and/or committee members
1.4 Assess the success of past community stakeholder communication methods
1.5 Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation
1.6 Evaluate options for action with community stakeholders and identify preferred options
1.7 Convey information on preferred communication options with community stakeholders to the board and/or the committee
1.8 Follow organisational policies and procedures for confidential information
2. Implement the organisation's community stakeholder communication strategy
2.1 Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers
2.2 Assign appropriate communication methods to designated personnel and/or volunteers
2.3 Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy
2.4 Raise and discuss issues of importance with community stakeholders
2.5 Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate
2.6 Provide information to community stakeholders about the organisation’s activities
2.7 Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members
2.8 Deal with feedback according to policies and procedures, and in consultation with management
2.9 Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy
2.10 Update organisational records from background information gathered through relevant networks
3. Review the organisation's community stakeholder communication activities
3.1 Monitor the organisation's community stakeholder communication activities
3.2 Determine the effectiveness of the organisation's community stakeholder communication activities
3.3 Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers
3.4 Propose and make arrangements for improvements to the organisation's community stakeholder communication activities
3.5 Document organisational communication activities
Evidence of the ability to:
plan community stakeholder communication strategy
coordinate activities to implement community stakeholder communication strategy
facilitate communication channels with community stakeholders
present information in an appropriate format for community stakeholders
review organisational community stakeholder communication activities and strategies.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
outline organisational community stakeholder engagement strategy
list community consultation methods
explain the concept of community control of organisations and how it may impact stakeholder communication requirements with the community
explain effective stakeholder communication strategies for sharing information with individuals and groups
explain how activity may be coordinated to maximise the effectiveness of community stakeholder communication
identify geographic, social, economic and political contexts in which particular organisations operate and how these may impact stakeholder communication methods
outline information gathering, analysis and presentation methods
identify organisational policies and procedures on communicating with community stakeholders and maintaining confidentiality of information
list relevant protocols when communicating with community stakeholders.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical committee or board of governance activities and include access to:
examples of issues considered by committees or boards of governance, including community feedback.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
ELEMENT
PERFORMANCE CRITERIA
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan the organisation's community stakeholder communication strategy
1.1 Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication
1.2 Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation
1.3 Discuss proposed organisational communication stakeholder strategy with board and/or committee members
1.4 Assess the success of past community stakeholder communication methods
1.5 Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation
1.6 Evaluate options for action with community stakeholders and identify preferred options
1.7 Convey information on preferred communication options with community stakeholders to the board and/or the committee
1.8 Follow organisational policies and procedures for confidential information
2. Implement the organisation's community stakeholder communication strategy
2.1 Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers
2.2 Assign appropriate communication methods to designated personnel and/or volunteers
2.3 Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy
2.4 Raise and discuss issues of importance with community stakeholders
2.5 Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate
2.6 Provide information to community stakeholders about the organisation’s activities
2.7 Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members
2.8 Deal with feedback according to policies and procedures, and in consultation with management
2.9 Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy
2.10 Update organisational records from background information gathered through relevant networks
3. Review the organisation's community stakeholder communication activities
3.1 Monitor the organisation's community stakeholder communication activities
3.2 Determine the effectiveness of the organisation's community stakeholder communication activities
3.3 Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers
3.4 Propose and make arrangements for improvements to the organisation's community stakeholder communication activities
3.5 Document organisational communication activities
Evidence of the ability to:
plan community stakeholder communication strategy
coordinate activities to implement community stakeholder communication strategy
facilitate communication channels with community stakeholders
present information in an appropriate format for community stakeholders
review organisational community stakeholder communication activities and strategies.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
outline organisational community stakeholder engagement strategy
list community consultation methods
explain the concept of community control of organisations and how it may impact stakeholder communication requirements with the community
explain effective stakeholder communication strategies for sharing information with individuals and groups
explain how activity may be coordinated to maximise the effectiveness of community stakeholder communication
identify geographic, social, economic and political contexts in which particular organisations operate and how these may impact stakeholder communication methods
outline information gathering, analysis and presentation methods
identify organisational policies and procedures on communicating with community stakeholders and maintaining confidentiality of information
list relevant protocols when communicating with community stakeholders.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical committee or board of governance activities and include access to:
examples of issues considered by committees or boards of governance, including community feedback.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
1.1 Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication
Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation
Discuss proposed organisational communication stakeholder strategy with board and/or committee members
Assess the success of past community stakeholder communication methods
Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation
Evaluate options for action with community stakeholders and identify preferred options
Convey information on preferred communication options with community stakeholders to the board and/or the committee
Follow organisational policies and procedures for confidential information
Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers
Assign appropriate communication methods to designated personnel and/or volunteers
2.3 Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy
Raise and discuss issues of importance with community stakeholders
Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate
Provide information to community stakeholders about the organisation’s activities
2.7 Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members
Deal with feedback according to policies and procedures, and in consultation with management
2.9 Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy
Update organisational records from background information gathered through relevant networks
3.1 Monitor the organisation's community stakeholder communication activities
3.2 Determine the effectiveness of the organisation's community stakeholder communication activities
Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers
3.4 Propose and make arrangements for improvements to the organisation's community stakeholder communication activities
Document organisational communication activities
Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication
Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation
Discuss proposed organisational communication stakeholder strategy with board and/or committee members
Assess the success of past community stakeholder communication methods
Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation
Evaluate options for action with community stakeholders and identify preferred options
Convey information on preferred communication options with community stakeholders to the board and/or the committee
Follow organisational policies and procedures for confidential information
Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers
Assign appropriate communication methods to designated personnel and/or volunteers
Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy
Raise and discuss issues of importance with community stakeholders
Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate
Provide information to community stakeholders about the organisation’s activities
Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members
Deal with feedback according to policies and procedures, and in consultation with management
Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy
Update organisational records from background information gathered through relevant networks
Monitor the organisation's community stakeholder communication activities
Determine the effectiveness of the organisation's community stakeholder communication activities
Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers
Propose and make arrangements for improvements to the organisation's community stakeholder communication activities
Document organisational communication activities
Forms
Assessment Cover Sheet
BSBGOV404 - Communicate with community stakeholders
Assessment task 1: [title]
Student name:
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I declare that the assessment tasks submitted for this unit are my own work.
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Assessment Record Sheet
BSBGOV404 - Communicate with community stakeholders
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent