Assessor Resource

BSBGOV507
Manage board or committee and organisational conflict

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to manage conflict, both within the board or committee and with operational personnel in the organisation.

It applies to individuals who are on committees or boards of governance.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify existing and potential conflict

1.1 Determine if conflict exists and its possible causes

1.2 Identify potential situations of future conflict

1.3 Develop strategies to prevent conflict

2. Consider the conflict situation

2.1 Consider if the conflict relates to operational or strategic activity

2.2 Acknowledge the issue(s) and the roles of the parties involved, noting that board and committee members' roles are strategic and employees' roles are operational

2.3 Ascertain how the roles of the parties involved have impacted upon the conflict

2.4 Develop resolution strategies in accordance with legislation, the organisation's constitution and in consultation with conflicting parties

2.5 Seek professional advice where needed, maintaining discretion and confidentiality

2.6 Ensure the wellbeing of individuals and the organisation is considered when developing resolution strategies

3. Use strategies to resolve conflict

3.1 Promptly, appropriately and impartially implement resolution strategies that are in line with legislation and the roles of the parties involved

3.2 Diffuse emotional situations by focussing on the issue(s) rather than the individual(s) concerned

3.3 Follow organisational grievance policy if conflict has escalated to grievance level

3.4 Allow sufficient time for the conflict to be resolved

3.5 Monitor and evaluate the process used to resolve the conflict

Evidence of the ability to:

communicate, negotiate and work cooperatively regarding conflict with:

other board or committee members

management and staff of the organisation

key stakeholders

develop strategies to prevent conflict both within the board or committee and between the board or committee and operational personnel

develop resolution strategies with conflicting parties

diffuse emotional conflict situations by focusing on the issues at hand

monitor and evaluate conflict resolution processes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

discuss potential situations of future conflict

explain the roles of the parties involved (in terms of board or committee member roles as opposed to operational personnel roles)

discuss options for conflict resolution and situations that would warrant the use of the following methods:

formal discussions with third party presence

informal discussions

following organisational policies

professional advice

grievance procedures

describe conflict monitoring and evaluation processes

describe legislative and organisational constitutional requrirements in relation to conflict.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical committee or board of governance activities and include access to:

examples of conflict resolution.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify existing and potential conflict

1.1 Determine if conflict exists and its possible causes

1.2 Identify potential situations of future conflict

1.3 Develop strategies to prevent conflict

2. Consider the conflict situation

2.1 Consider if the conflict relates to operational or strategic activity

2.2 Acknowledge the issue(s) and the roles of the parties involved, noting that board and committee members' roles are strategic and employees' roles are operational

2.3 Ascertain how the roles of the parties involved have impacted upon the conflict

2.4 Develop resolution strategies in accordance with legislation, the organisation's constitution and in consultation with conflicting parties

2.5 Seek professional advice where needed, maintaining discretion and confidentiality

2.6 Ensure the wellbeing of individuals and the organisation is considered when developing resolution strategies

3. Use strategies to resolve conflict

3.1 Promptly, appropriately and impartially implement resolution strategies that are in line with legislation and the roles of the parties involved

3.2 Diffuse emotional situations by focussing on the issue(s) rather than the individual(s) concerned

3.3 Follow organisational grievance policy if conflict has escalated to grievance level

3.4 Allow sufficient time for the conflict to be resolved

3.5 Monitor and evaluate the process used to resolve the conflict

Evidence of the ability to:

communicate, negotiate and work cooperatively regarding conflict with:

other board or committee members

management and staff of the organisation

key stakeholders

develop strategies to prevent conflict both within the board or committee and between the board or committee and operational personnel

develop resolution strategies with conflicting parties

diffuse emotional conflict situations by focusing on the issues at hand

monitor and evaluate conflict resolution processes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

discuss potential situations of future conflict

explain the roles of the parties involved (in terms of board or committee member roles as opposed to operational personnel roles)

discuss options for conflict resolution and situations that would warrant the use of the following methods:

formal discussions with third party presence

informal discussions

following organisational policies

professional advice

grievance procedures

describe conflict monitoring and evaluation processes

describe legislative and organisational constitutional requrirements in relation to conflict.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical committee or board of governance activities and include access to:

examples of conflict resolution.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine if conflict exists and its possible causes 
Identify potential situations of future conflict 
Develop strategies to prevent conflict 
Consider if the conflict relates to operational or strategic activity 
2.2 Acknowledge the issue(s) and the roles of the parties involved, noting that board and committee members' roles are strategic and employees' roles are operational 
Ascertain how the roles of the parties involved have impacted upon the conflict 
2.4 Develop resolution strategies in accordance with legislation, the organisation's constitution and in consultation with conflicting parties 
Seek professional advice where needed, maintaining discretion and confidentiality 
Ensure the wellbeing of individuals and the organisation is considered when developing resolution strategies 
Promptly, appropriately and impartially implement resolution strategies that are in line with legislation and the roles of the parties involved 
Diffuse emotional situations by focussing on the issue(s) rather than the individual(s) concerned 
Follow organisational grievance policy if conflict has escalated to grievance level 
Allow sufficient time for the conflict to be resolved 
Monitor and evaluate the process used to resolve the conflict 

Forms

Assessment Cover Sheet

BSBGOV507 - Manage board or committee and organisational conflict
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBGOV507 - Manage board or committee and organisational conflict

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: