Assessor Resource

BSBHRM501
Manage human resource services

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics.

It applies to individuals with responsibility for coordinating a range of human resource services across an organisation. They may have staff reporting to them.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine strategies for delivery of human resource services

1.1 Analyse business strategy and operational plans to determine human resource requirements

1.2 Review external business environment and likely impact on organisation's human resource requirements

1.3 Consult line and senior managers to identify human resource needs in their areas

1.4 Review organisation's requirements for diversity in the workforce

1.5 Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals

1.6 Develop and agree on strategies and action plans for delivery of human resource services

1.7 Agree and document roles and responsibilities of human resource team, line managers, and external contractors

2 Manage the delivery of human resource services

2.1 Develop and communicate information about human resource strategies and services to internal and external stakeholders

2.2 Develop and negotiate service agreements between the human resource team, service providers and client groups

2.3 Document and communicate service specifications, performance standards and timeframes

2.4 Identify and arrange training support if required

2.5 Agree on, and arrange monitoring of quality assurance processes

2.6 Ensure that services are delivered by appropriate providers, according to service agreements and operational plans

2.7 Identify and rectify underperformance of human resource team or service providers

2.8 Identify appropriate return on investment of providing human resource services

3 Evaluate human resource service delivery

3.1 Establish systems for gathering and storing information needed to provide human resource services

3.2 Survey clients to determine level of satisfaction

3.3 Capture ongoing client feedback for the review processes

3.4 Analyse feedback and surveys and recommend changes to service delivery

3.5 Obtain approvals to variations in service delivery from appropriate managers

3.6 Support agreed change processes across the organisation

4 Manage integration of business ethics in human resource practices

4.1 Ensure personal behaviour is consistently ethical and reflects values of the organisation

4.2 Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices

4.3 Observe confidentiality requirements in dealing with all human resource information

4.4 Deal promptly with unethical behaviour

4.5 Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviour

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine strategies for delivery of human resource services

1.1 Analyse business strategy and operational plans to determine human resource requirements

1.2 Review external business environment and likely impact on organisation's human resource requirements

1.3 Consult line and senior managers to identify human resource needs in their areas

1.4 Review organisation's requirements for diversity in the workforce

1.5 Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals

1.6 Develop and agree on strategies and action plans for delivery of human resource services

1.7 Agree and document roles and responsibilities of human resource team, line managers, and external contractors

2 Manage the delivery of human resource services

2.1 Develop and communicate information about human resource strategies and services to internal and external stakeholders

2.2 Develop and negotiate service agreements between the human resource team, service providers and client groups

2.3 Document and communicate service specifications, performance standards and timeframes

2.4 Identify and arrange training support if required

2.5 Agree on, and arrange monitoring of quality assurance processes

2.6 Ensure that services are delivered by appropriate providers, according to service agreements and operational plans

2.7 Identify and rectify underperformance of human resource team or service providers

2.8 Identify appropriate return on investment of providing human resource services

3 Evaluate human resource service delivery

3.1 Establish systems for gathering and storing information needed to provide human resource services

3.2 Survey clients to determine level of satisfaction

3.3 Capture ongoing client feedback for the review processes

3.4 Analyse feedback and surveys and recommend changes to service delivery

3.5 Obtain approvals to variations in service delivery from appropriate managers

3.6 Support agreed change processes across the organisation

4 Manage integration of business ethics in human resource practices

4.1 Ensure personal behaviour is consistently ethical and reflects values of the organisation

4.2 Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices

4.3 Observe confidentiality requirements in dealing with all human resource information

4.4 Deal promptly with unethical behaviour

4.5 Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviour

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse business strategy and operational plans to determine human resource requirements 
1.2 Review external business environment and likely impact on organisation's human resource requirements 
Consult line and senior managers to identify human resource needs in their areas 
1.4 Review organisation's requirements for diversity in the workforce 
Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals 
Develop and agree on strategies and action plans for delivery of human resource services 
Agree and document roles and responsibilities of human resource team, line managers, and external contractors 
Develop and communicate information about human resource strategies and services to internal and external stakeholders 
Develop and negotiate service agreements between the human resource team, service providers and client groups 
Document and communicate service specifications, performance standards and timeframes 
Identify and arrange training support if required 
Agree on, and arrange monitoring of quality assurance processes 
Ensure that services are delivered by appropriate providers, according to service agreements and operational plans 
Identify and rectify underperformance of human resource team or service providers 
Identify appropriate return on investment of providing human resource services 
Establish systems for gathering and storing information needed to provide human resource services 
Survey clients to determine level of satisfaction 
Capture ongoing client feedback for the review processes 
Analyse feedback and surveys and recommend changes to service delivery 
Obtain approvals to variations in service delivery from appropriate managers 
Support agreed change processes across the organisation 
Ensure personal behaviour is consistently ethical and reflects values of the organisation 
Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices 
Observe confidentiality requirements in dealing with all human resource information 
Deal promptly with unethical behaviour 
Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviour 

Forms

Assessment Cover Sheet

BSBHRM501 - Manage human resource services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBHRM501 - Manage human resource services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: