Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the skills and knowledge required for this unit.
Required skills
analytical and problemsolving skills to review business and operational plans and to develop and evaluate human resources strategies to support them
communication and negotiation skills to consult with key stakeholders across the organisation and ensure their support for human resources strategies
communication skills to manage service delivery
learning skills to see that performance is managed and skills are developed in a range of contexts
technology skills to:
communicate with key stakeholders
support HR functions, including data collection and managing information according to legislation and organisational policies.
Required knowledge
human resources strategies and planning processes as they relate to business and operational plans
performance and contract management
relevant legislation that applies to human resources.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Human resources requirements may include: | assessment and development centres career management competency development processes counselling discrimination, vilification and harassment advice education and training programs feedback flexible work arrangements induction and orientation programs industrial relations advice workplace health and safety (WHS) processes and procedures personal and career development planning rehabilitation and return-to-work schemes remuneration and benefits advice selfanalysis and selfassessment staff selection succession planning teleworking procedures workers' compensation. |
External business environment may include: | unemployment rates competition for workers skills and labour shortages market trends economic conditions changes in technology industry changes. |
Options will include: | cost-benefit analysis risk analyses recommendations to groups and individuals who have a role in the implementation of policies, procedures or decisions and/or are affected by their implementation. |
Legislative requirements, organisational policies and business goals may include: | award and enterprise agreements, and relevant industrial instruments relevant industry codes of practice relevant legislation from all levels of government that affects business operation, especially in regard to WHS and environmental issues, equal employment opportunity, industrial relations and antidiscrimination strategic and business plans. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist