Assessor Resource

BSBHRM501B
Manage human resources services

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to human resources managers with broad experience, and responsibility for coordinating a range of human resources practices across an organisation. They may have other human resources staff reporting to them.

This unit describes the performance outcomes, skills and knowledge required to plan, oversee and deliver human resources services. It is not specific to any given human resources function and deals with the coordination of services and approaches.

This unit takes an overview of human resources services and includes business ethics.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

demonstrate skills in planning and implementing a coordinated approach to human resources functions across the organisation

demonstrate methods of engaging key stakeholders, developing and monitoring human resources plans, and aligning human resources with broader business objectives

apply knowledge of relevant legislation.

Context of and specific resources for assessment

Assessment must ensure:

access to appropriate documentation and resources normally used in the workplace.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

assessment of reports and examples of human resources plans, and evaluations of those plans

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate

observation of presentations

oral or written questioning to assess knowledge of performance and contract management

review of documentation outlining roles and responsibilities of human resources team, line managers, and external contractors

review of documentation outlining service specifications, performance standards and timeframes, and how these were communicated.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Diploma of Human Resource Management.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the skills and knowledge required for this unit.

Required skills

analytical and problemsolving skills to review business and operational plans and to develop and evaluate human resources strategies to support them

communication and negotiation skills to consult with key stakeholders across the organisation and ensure their support for human resources strategies

communication skills to manage service delivery

learning skills to see that performance is managed and skills are developed in a range of contexts

technology skills to:

communicate with key stakeholders

support HR functions, including data collection and managing information according to legislation and organisational policies.

Required knowledge

human resources strategies and planning processes as they relate to business and operational plans

performance and contract management

relevant legislation that applies to human resources.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Human resources requirements may include:

assessment and development centres

career management

competency development processes

counselling

discrimination, vilification and harassment advice

education and training programs

feedback

flexible work arrangements

induction and orientation programs

industrial relations advice

workplace health and safety (WHS) processes and procedures

personal and career development planning

rehabilitation and return-to-work schemes

remuneration and benefits advice

selfanalysis and selfassessment

staff selection

succession planning

teleworking procedures

workers' compensation.

External business environment may include:

unemployment rates

competition for workers

skills and labour shortages

market trends

economic conditions

changes in technology

industry changes.

Options will include:

cost-benefit analysis

risk analyses

recommendations to groups and individuals who have a role in the implementation of policies, procedures or decisions and/or are affected by their implementation.

Legislative requirements, organisational policies and business goals may include:

award and enterprise agreements, and relevant industrial instruments

relevant industry codes of practice

relevant legislation from all levels of government that affects business operation, especially in regard to WHS and environmental issues, equal employment opportunity, industrial relations and antidiscrimination

strategic and business plans.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse business strategy and operational plans to determine human resources requirements 
1.2 Review external business environment and likely impact on organisation's human resources requirements 
Consult line and senior managers to identify human resources needs in their areas 
1.4 Review organisation's requirements for diversity in the workforce 
Develop options for delivery of human resources services that comply with legislative requirements, organisational policies and business goals 
Develop and agree on strategies and action plans for delivery of human resources services 
Agree and document roles and responsibilities of human resources team, line managers, and external contractors 
Develop and communicate information about human resources strategies and services to internal and external stakeholders 
Develop and negotiate service agreements between the human resources team, service providers and client groups 
Document and communicate service specifications, performance standards and timeframes 
Identify and arrange training support if required 
Agree and arrange monitoring of quality assurance processes 
Ensure that services are delivered by appropriate providers according to service agreements and operational plans 
Identify and rectify under-performance of human resources team or service providers 
Identify appropriate return on investment in providing human resources services 
Establish systems for gathering and storing information needed to provide human resources services 
Survey clients to determine level of satisfaction 
Capture ongoing client feedback for the review processes 
Analyse feedback and surveys and recommend changes to service delivery 
Obtain approvals to variations in service delivery from appropriate managers 
Support agreed change processes across the organisation 
Ensure that personal behaviour is consistently ethical and reflects values of the organisation 
Ensure that code of conduct is observed across the organisation and that its expectations are incorporated in human resources policies and practices 
Observe confidentiality requirements in dealing with all human resources information 
Deal with unethical behaviour promptly 
Ensure that all persons responsible for the human resources functions are clear about ethical expectations of their behaviour 

Forms

Assessment Cover Sheet

BSBHRM501B - Manage human resources services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBHRM501B - Manage human resources services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: