- BSBHRM509A - Manage rehabilitation or return to work programs
Assessor Resource
BSBHRM509A
Manage rehabilitation or return to work programs
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to human resources managers or specialists who manage claims and ensure that the organisation provides appropriate support for the worker.
Note that the unit does not in any way address the process of curing the worker of their injury or illness as this is the task of the health professional. Instead the unit focuses on the process of dealing with claims and ensuring that the organisation supports the worker through return to work programs.
In large organisations this work may be a full time role for some people, in smaller organisations it would typically be a part of a broader role with a human resources focus.
This unit describes the performance outcomes, skills and knowledge required to process and analyse both workers compensation and sick leave claims. It also covers the establishment of rehabilitation needs and return to work programs, and their monitoring, ongoing review and evaluation.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: critical analysis of the organisation's rehabilitation return-to-work programs assessment of the strengths and weaknesses of the organisation's approach to rehabilitation return-to-work programs knowledge of relevant legislation. |
Context of and specific resources for assessment | Assessment must ensure: access to appropriate documentation and resources normally used in the workplace. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios assessment of written reports direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of performance in role plays oral or written questioning to assess knowledge of workers compensation tribunal procedures review of risk analysis undertakenof a proposed return-to-work program evaluation of contact and support organised between provider and employee. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Diploma of Human Resource Management. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
communications skills to discuss health matters sensitively with a range of people and to represent the employer for disputed claims negotiation skills to negotiate disputed claims organisational and administrative skills to see that all claims are properly processed and that claimant is clear about what is happening and what to expect. |
Required knowledge |
rehabilitation concepts and return-to-work procedures relevant legislation from all levels of government that affects business operation, especially in regard to workers compensation, occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination workers compensation tribunal procedures. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Claims may include: | sick leave claim/application workers compensation claims |
Rehabilitation provider may be any authorised health professional including: | case managers counsellors or psychotherapists pain or injury management specialists physiotherapists |
Alternative duties may include: | limited range of duties in their normal job new position specific tasks which will not aggravate the injury or condition |
Risk analysis means: | determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance |
Mitigation means: | action taken to reduce or eliminate risk identified |
Workers compensation authorities means: | relevant body, court, tribunal or commission having jurisdiction in respect to workers compensation matters |
Evaluation means: | determining the extent to which the program meets its objective in respect to timeframes, success rates, cost and impact on the organisation |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Ensure that the organisation has and maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation | |||
| Process claims in accordance with organisational policies, and legal and insurance requirements | |||
| Dispute claims where insurer or organisational requirements are not met | |||
| Notify rehabilitation provider in accordance with organisational procedures | |||
| Advise claimants as to whether their claim has been accepted | |||
| Analyse claims to identify the nature of the illness/injury and prepare report/s | |||
| Identify projected period of absence and where rehabilitation assistance is required, and ensure arrangements are made in the work team to deal with absence | |||
| Ensure consultation occurs between rehabilitation provider and treating doctor | |||
| Ensure consultation occurs between rehabilitation provider, relevant managers and employee | |||
| Consider job redesign, reduced hours and alternative duties in the light of medical advice | |||
| Design a rehabilitation/return-to-work program to achieve a successful return-to-work | |||
| Obtain approval for return-to-work program by relevant managers | |||
| Establish rehabilitation program with employee | |||
| Undertake risk analysis in relation to proposed program and mitigate risk where appropriate | |||
| Commence program as close to the time of the accident/illness as possible | |||
| Encourage regular feedback/communication between provider, supervising manager and employee | |||
| Organise regular contact and support between provider and employee | |||
| Identify breaches of the return-to-work program and take remedial action promptly | |||
| Refer return-to-work program to workers compensation authorities where breaches occur | |||
| Modify return-to-work program where appropriate if it is not delivering the required outcomes | |||
| Evaluate each rehabilitation/return-to-work program at its conclusion and implement recommendations for system improvement where appropriate |
Forms
Assessment Cover Sheet
BSBHRM509A - Manage rehabilitation or return to work programs
Assessment task 1: [title]
Student name:
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I declare that the assessment tasks submitted for this unit are my own work.
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Result: Competent Not yet competent
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Assessment Record Sheet
BSBHRM509A - Manage rehabilitation or return to work programs
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent
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