- BSBHRM510A - Manage mediation processes
Assessor Resource
BSBHRM510A
Manage mediation processes
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to human resources practitioners who have a role in the management of mediation within their organisation, or who may work as consultants providing mediation services to organisations.
The unit covers the policy framework required for the management of mediation and the skills associated with the provision of mediation.
Mediation is a process in which the parties to a dispute, with the assistance of a neutral third party (the mediator), identify the disputed issues, develop options, consider alternatives and endeavour to reach an agreement; the mediator has no advisory or determinative role in regard to the content of the dispute or the outcome of its resolution, but may advise on or determine the process of mediation whereby resolution is attempted.
Co mediation is where the neutral third party is a team comprising two or more persons (the mediators).
This unit describes the performance outcomes, skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: guidelines for mediation which have been developed, disseminated, monitored and reviewed OR a critical evaluation of existing guidelines detailing the strengths and weaknesses of the approach effective techniques in mediation of workplace issues knowledge of relevant legislation, codes of practice and national standards. |
Context of and specific resources for assessment | Assessment must ensure: records of mediation within privacy and confidentiality provisions access to feedback from parties involved in mediation within privacy and confidentiality provisions. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios analysis of validated mediation guidelines and refinement of these guidelines as necessary assessment of written reports on mediation demonstration of techniques in mediation direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate oral or written questioning to assess knowledge of mediation models review of documentation outlining agreements and the process for circulating these documents review of documentation outlining models and systems for mediation, and parameters for a mediation system review of research into the history of disputes and dispute resolution within the organisation. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Diploma of Human Resource Management. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
|
Required skills |
communication and problem-solving skills to mediate literacy skills to write guidelines and to document outcomes of mediation. |
Required knowledge |
legislation, codes of practice and national standards: Australian Standards industry or professional bodies' codes of practice legislation relating to privacy and confidentiality legislation about equal opportunity and discrimination mediation models. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Triggers for disputes may include: | appeals, grievances and complaints that have escalated and remain unresolved industrial disputes interpersonal or team conflict misunderstandings about expectations or contractual requirements |
Key stakeholders may include: | management partners staff associations and other work-based groups staff from other sites or locations unions |
Research into models and systems for mediation may include: | Australian Standards benchmarking exercises dispute sources and characteristics internet searches psychological associations and professional bodies resolution techniques textbooks and journals training programs |
Parameters for a mediation system may include: | code of conduct for mediation logistics for mediation, including time limits on process, locations used, duration of sessions number of mediators required within the organisation privacy and confidentiality provisions proformas for use in mediation process rationale for engaging mediation process recording and reporting requirements separate discussions with disputing parties and group discussion |
Verifying positions of parties to dispute may involve: | empathic consideration of personal or historical issues that may not relate to the specific dispute, but that may set the scene for it and need to be addressed in order to resolve the specific dispute expert advice from third parties or other professionals as required independent verification of claims made by non-involved parties other action in line with mediation guidelines research into facts about events, transactions or other information presented |
Boundaries of allowable options refers to: | any existing policies, procedures and processes that place limits on the options that may be formulated in the dispute resolution process |
Communication techniques may include: | active and involved listening, reframing, summarising, reflecting, clarifying, paraphrasing, problem-solving and option-generated listening techniques to suit the particular flow of the discussions and in response to issues presented, to focus discussions on possible solutions |
Currency of knowledge and skill base may be maintained through: | attendance at workshops or in-service activities participation in formal and informal networking activities of mediators undertaking formal training programs |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes | |||
Consult identified key stakeholders to determine requirements related to mediation | |||
Determine mediation requirements within the organisation | |||
Research and document models and systems for mediation | |||
Identify and document parameters for a mediation system from consultation and research process | |||
Draft and validate guidelines for mediation with stakeholders | |||
Obtain endorsement for guidelines from senior management team | |||
Circulate guidelines and train mediators in guidelines and procedures | |||
Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines | |||
Obtain agreement and willingness to participate in the mediation process | |||
Conduct separate interviews with parties in dispute and clarify issues | |||
Verify and document position of each party to the dispute | |||
Determine boundaries for allowable options in dispute | |||
Use a range of communication techniques to mediate | |||
Establish mutual agreement between parties in dispute | |||
Formulate options for resolution of dispute and preferences | |||
Continue with mediation until agreement is reached or time constraints conclude | |||
Circulate documented agreements to all parties and complete all documentation required by organisational guidelines | |||
Review effectiveness of mediation, identify improvements and refine mediation guidelines | |||
Assess and maintain currency of knowledge and skill base of mediators |
Forms
Assessment Cover Sheet
BSBHRM510A - Manage mediation processes
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBHRM510A - Manage mediation processes
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: