Assessor Resource

BSBHRM604
Manage employee relations

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge to develop and maintain a positive and productive workplace environment. It covers all aspects of employee relations impacting on managers at the strategic level.

It applies to individuals who are non-specialist human resource managers and covers a broad range of employee relations activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Implement employee relations strategy and policies for own work area

1.1 Ensure employee relations strategy is consistent with organisational strategic objectives

1.2 Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals

1.3 Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment

1.4 Develop risk managementstrategies which take account of the withdrawal of labour and other potential outcomes of disputes

1.5 Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals

2 Build and maintain a productive culture

2.1 Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations

2.2 Identify and meet all legal and organisational requirements within the conditions of employment

2.3 Undertake regular and timely consultation and communication with individuals and relevant groups

2.4 Develop policies and practices to facilitate employee recruitment, retention and satisfaction

2.5 Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively

2.6 Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives

2.7 Develop, regularly review and update individual and team development plans

2.8 Evaluate and revise employee relations policies regularly

3 Resolve employee relations problems

3.1 Establish processes for early intervention to identify and minimise problems or grievances

3.2 Communicate problem solving processes to, and obtain support from, all relevant groups and individuals

3.3 Provide training to develop competence in conflict management, negotiation and dispute resolution

3.4 Obtain specialist advice where appropriate or where formal hearings are required

3.5 Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation

3.6 Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate

4 Manage diversity

4.1 Develop plans for the promotion of diversity within the organisation

4.2 Openly promote diversity and its benefits within the organisation

4.3 Develop education and communication plans to promote and encourage diversity

4.4 Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Implement employee relations strategy and policies for own work area

1.1 Ensure employee relations strategy is consistent with organisational strategic objectives

1.2 Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals

1.3 Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment

1.4 Develop risk managementstrategies which take account of the withdrawal of labour and other potential outcomes of disputes

1.5 Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals

2 Build and maintain a productive culture

2.1 Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations

2.2 Identify and meet all legal and organisational requirements within the conditions of employment

2.3 Undertake regular and timely consultation and communication with individuals and relevant groups

2.4 Develop policies and practices to facilitate employee recruitment, retention and satisfaction

2.5 Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively

2.6 Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives

2.7 Develop, regularly review and update individual and team development plans

2.8 Evaluate and revise employee relations policies regularly

3 Resolve employee relations problems

3.1 Establish processes for early intervention to identify and minimise problems or grievances

3.2 Communicate problem solving processes to, and obtain support from, all relevant groups and individuals

3.3 Provide training to develop competence in conflict management, negotiation and dispute resolution

3.4 Obtain specialist advice where appropriate or where formal hearings are required

3.5 Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation

3.6 Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate

4 Manage diversity

4.1 Develop plans for the promotion of diversity within the organisation

4.2 Openly promote diversity and its benefits within the organisation

4.3 Develop education and communication plans to promote and encourage diversity

4.4 Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure employee relations strategy is consistent with organisational strategic objectives 
Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals 
Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment 
Develop risk managementstrategies which take account of the withdrawal of labour and other potential outcomes of disputes 
Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals 
Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations 
Identify and meet all legal and organisational requirements within the conditions of employment 
Undertake regular and timely consultation and communication with individuals and relevant groups 
Develop policies and practices to facilitate employee recruitment, retention and satisfaction 
Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively 
Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives 
Develop, regularly review and update individual and team development plans 
Evaluate and revise employee relations policies regularly 
Establish processes for early intervention to identify and minimise problems or grievances 
Communicate problem solving processes to, and obtain support from, all relevant groups and individuals 
Provide training to develop competence in conflict management, negotiation and dispute resolution 
Obtain specialist advice where appropriate or where formal hearings are required 
Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation 
Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate 
Develop plans for the promotion of diversity within the organisation 
Openly promote diversity and its benefits within the organisation 
Develop education and communication plans to promote and encourage diversity 
Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives 

Forms

Assessment Cover Sheet

BSBHRM604 - Manage employee relations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBHRM604 - Manage employee relations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: