• BSBINM501A - Manage an information or knowledge management system

Assessor Resource

Manage an information or knowledge management system

Assessment tool

Version 1.0
Issue Date: April 2019

This unit applies to managers who have responsibility for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes.

The unit does not address the requirement to select the technical system (software or hardware), which is seen as the role of an information technology specialist, although in some smaller organisations this may be a part of the manager's role.

This unit describes the performance outcomes, skills and knowledge required to organise learning to use an information or knowledge management system and to manage the use of the system.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

analysis of the strengths and weaknesses of information or knowledge management system/s and evaluation of suitability for a particular work or organisational context

knowledge of relevant legislation, codes of practice and national standards.

Context of and specific resources for assessment

Assessment must ensure:

access to system

access to system user feedback.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

assessment of written reports reviewing and evaluating information or knowledge management systems

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

observation of presentations

oral or written questioning to assess knowledge of relevant organisational policies and procedures

review of identified learning needs personnel and stakeholders regarding the information or knowledge management system

evaluation of monitoring and documentation about the effectiveness of learning activities

analysis documentation reporting on the strengths and limitations of the system

review of recommendations made for improvements to the system, policy or work practices.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Diploma of Management.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical and problem-solving skills to ensure the system is working in accordance with organisational expectations and to deal with contingencies

technology skills to work with and manage the use of the information or knowledge management system.

Required knowledge

legislation, codes of practice and national standards, for example:

privacy and confidentiality legislation

freedom of information legislation

AS 5037:2005 Knowledge management - A guide

organisational policies and procedures, for example:

records management

information management

customer service

commercial confidentiality

organisational operations, and existing data and information systems.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant personnel include:

managers, leaders, supervisors and coordinators


staff, team members and colleagues

Stakeholders include:

clients and customers

employee representatives

funding bodies

industry, professional and trade associations

regulatory bodies and authorities


tenderers, suppliers and contractors

Information or knowledge management is defined as:

equipment, strategies, methods, activities and techniques used formally and informally by individuals and the organisation to identify, collect, organise, store, retrieve, analyse, share and draw on information and knowledge valuable to the work of the organisation

An information or knowledge management system:

comprises policies, protocols, procedures and practices to manage information or knowledge within the organisation and among relevant stakeholders

Learning activities include:

coaching and mentoring programs

help desks

information sessions, briefings, workshops and training programs

paper-based or electronic (including intranet) learning opportunities

use of expert workers such as coaches and mentors to help other personnel use the system

Policies and procedures for the information or knowledge management system cover:

complying with legislative requirements (such as privacy, confidentiality and defamation requirements) and other policies and procedures

content guidelines

ensuring accuracy and relevance of knowledge input into the system

mechanisms, formats and styles of input to system, including appropriate alternative formats for people with a disability

permissions for input

removing out-of-date, inaccurate and content that is no longer relevant

selecting, maintaining and disposing of knowledge in the system

sharing knowledge in the system

Performance measures include:

key performance indicators

other systems and measures to enable assessment of how, when, where and why outcomes are being achieved

performance objectives

performance standards (including codes of conduct)

qualitative or quantitative mechanisms to measure individual performance

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify learning needs of relevant personnel and stakeholders for input into, and use of, an information or knowledge management system 
Identify and secure human, financial and physical resources required for learning activities to use an information or knowledge management system 
Organise and facilitate learning activities 
Promote and support use of the system throughout the organisation 
Monitor and document effectiveness of learning activities 
Ensure implementation of policies and procedures for the information or knowledge management system are monitored for compliance, effectiveness and efficiency 
Address implementation issues and problems as they arise 
Monitor integration and alignment with data and information systems 
Collect information on achievement of performance measures 
Manage contingencies such as system failure or technical difficulties by accessing technical specialist help as required 
Analyse effectiveness of system and report on strengths and limitations of the system 
Review business and operational plan and determine how effectively the system is contributing to intended outcomes 
Make recommendations for improvement to system, policy or work practices 


Assessment Cover Sheet

BSBINM501A - Manage an information or knowledge management system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student









Assessor name:



Assessment Record Sheet

BSBINM501A - Manage an information or knowledge management system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

Assessor name:



Student signature: