- BSBINN601B - Manage organisational change
Assessor Resource
BSBINN601B
Manage organisational change
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area. The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge.
This unit describes the performance outcomes, skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: development of a change process that detailsrationale for the change and its objectives implementation of a change process critical evaluation of how the change process was managed demonstration of techniques for responding to resistance to change. |
Context of and specific resources for assessment | Assessment must ensure access to appropriate documentation and resources normally used in the workplace. |
Method of assessment | The following assessment methods are appropriate for this unit: analysis of responses to case studies and scenarios around change management assessment of reports on change management direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate review of change management project plan and communication or education plans review of records outlining consultation with relevant groups and individuals for input to the change process oral or written questioning to assess knowledge of change management strategies. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
|
Required skills |
high level interpersonal and leadership skills to obtain acceptance of change processes and to inspire trust innovation skills to think laterally and to develop creative means to enable people to accept change positively learning skills to enable openness to new ideas and techniques which could contribute to ongoing organisational improvement planning and organising skills to sequence events and to enable staff to be clear in times of change or turbulence problem-solving skills to identify and respond to barriers to the change and analyse risks project management skills to implement the change management strategy teamwork skills to consult with relevant groups and individuals for input to the change process verbal communication skills to consult with relevant stakeholders and promote the change management plan |
Required knowledge |
change management process or cycle components of a change management project plan impact of the external environment on change strategies organisational behaviour potential barriers to change range of strategies for embedding change |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Strategic change needs may include: | actions arising from strategic planning activities to bring about major change in the organisation, which may relate to: people processes technology structure. |
External environment may refer to factors that are: | consumer-driven ecological economic ethical global legal political social technological the drive to corporate sustainability the move to a knowledge economy workforce-driven. |
Relevant managers may include those: | affected by the change holding a leadership position in the organisation participating in the change project. |
Barriers to change may include: | challenges to group norms or established roles existing organisational culture existing reward systems fear of loss of status, security, power or friends interdepartmental rivalry or conflict lack of involvement in the change low morale vested interests. |
Resources may include: | contractors employees and managers external and internal consultants financial and budget allocation hardware and software physical assets. |
Interventions and activities may include: | action research career planning job redesign sensitivity training succession planning surveys (with feedback) team building termination or redeployment training transition analysis. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify strategic change needs through an analysis of organisational objectives | |||
| Review existing policies and practices against strategic objectives to identify change requirements | |||
| Monitor trends in the external environment to identify events or trends that impact on the achievement of organisation's objectives | |||
| Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions | |||
| Review and prioritise change requirements or opportunities with relevant managers | |||
| Consult specialists and experts to assist in the identification of major change requirements and opportunities | |||
| Undertake cost-benefit analysis for high priority change requirements and opportunities | |||
| Undertake risk analysis, identify barriers to change, and agree and record mitigation strategies | |||
| Develop change management project plan | |||
| Obtain approvals from relevant authorities to confirm the change management process | |||
| Assign resources to the project and agree reporting protocols with relevant managers | |||
| In consultation with relevant groups and individuals, develop communication or education plan to promote the benefits of the change to the organisation and to minimise loss | |||
| Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals | |||
| Consult with relevant groups and individuals for input into the change process | |||
| Identify and respond to barriers to the change according to risk management plans | |||
| Action interventions and activities set out in project plan according to project timetable | |||
| Activate strategies for embedding the change | |||
| Conduct regular evaluation and review, and modify project plan where appropriate to achieve change program objectives |
Forms
Assessment Cover Sheet
BSBINN601B - Manage organisational change
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBINN601B - Manage organisational change
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: