Assessor Resource

BSBITS401
Maintain business technology

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements.

It applies to individuals with a broad knowledge of business technology who may be required to contribute well-developed skills in creating solutions to maintenance and upgrade issues with existing technology. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

No licensing, legislation or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain performance of hardware and software

1.1 Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements

1.2 Use operating system, drive and disk structure, reports and files to identify performance problems

1.3 Maintain disk drives and peripherals according to manufacturers’ and organisational requirements

1.4 Replace consumables in accordance with manufacturers’ and organisational requirements

2. Provide basic system administration

2.1 Carry out system backup procedure at regular intervals according to organisational and system requirements

2.2 Install and operate software applications in accordance with developers’ and organisational requirements

2.3 Maintain and update security access procedures in line with organisational requirements

2.4 Ensure that licences for use of software are used, checked and recorded in accordance with organisational requirements

2.5 Regularly maintain and update virus programs in accordance with organisational requirements

3. Identify future technology requirements

3.1 Maintain knowledge of current and new technology by regularly accessing sources of information

3.2 Identify and develop improved technology systems using feedback from clients and colleagues

3.3 Assess existing technology against newly available technology to determine future needs and priorities

3.4 Identify and select new technologies to achieve and maintain continuous organisational development

3.5 Obtain management and budget approval for new selected technologies

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain performance of hardware and software

1.1 Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements

1.2 Use operating system, drive and disk structure, reports and files to identify performance problems

1.3 Maintain disk drives and peripherals according to manufacturers’ and organisational requirements

1.4 Replace consumables in accordance with manufacturers’ and organisational requirements

2. Provide basic system administration

2.1 Carry out system backup procedure at regular intervals according to organisational and system requirements

2.2 Install and operate software applications in accordance with developers’ and organisational requirements

2.3 Maintain and update security access procedures in line with organisational requirements

2.4 Ensure that licences for use of software are used, checked and recorded in accordance with organisational requirements

2.5 Regularly maintain and update virus programs in accordance with organisational requirements

3. Identify future technology requirements

3.1 Maintain knowledge of current and new technology by regularly accessing sources of information

3.2 Identify and develop improved technology systems using feedback from clients and colleagues

3.3 Assess existing technology against newly available technology to determine future needs and priorities

3.4 Identify and select new technologies to achieve and maintain continuous organisational development

3.5 Obtain management and budget approval for new selected technologies

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements 
Use operating system, drive and disk structure, reports and files to identify performance problems 
Maintain disk drives and peripherals according to manufacturers’ and organisational requirements 
Replace consumables in accordance with manufacturers’ and organisational requirements 
Carry out system backup procedure at regular intervals according to organisational and system requirements 
Install and operate software applications in accordance with developers’ and organisational requirements 
Maintain and update security access procedures in line with organisational requirements 
Ensure that licences for use of software are used, checked and recorded in accordance with organisational requirements 
Regularly maintain and update virus programs in accordance with organisational requirements 
Maintain knowledge of current and new technology by regularly accessing sources of information 
Identify and develop improved technology systems using feedback from clients and colleagues 
Assess existing technology against newly available technology to determine future needs and priorities 
Identify and select new technologies to achieve and maintain continuous organisational development 
Obtain management and budget approval for new selected technologies 

Forms

Assessment Cover Sheet

BSBITS401 - Maintain business technology
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBITS401 - Maintain business technology

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: