Assessor Resource

BSBITU305A
Conduct online transactions

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team.

This unit describes the performance outcomes, skills and knowledge required to undertake a range of online transactions, including banking, buying and selling products and services.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

identification and selection of appropriate services to meet defined needs

use of appropriate security considerations

knowledge of policies and procedures relating to the use of the internet and online purchasing.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of legal and ethical requirements relating to a range of online transactions

review of recommendations made regarding continued or future use of online service provider.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other information and communications technology units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to negotiate with online service provider/s.

literacy skills to read and analyse information for its relevance and sufficiency, and to follow policies and procedures

numeracy skills to work with and evaluate monetary figures

technology skills to operate computer and software appropriate to transaction being performed.

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:

anti-discrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety

policies and procedures relating to use of the internet and online purchasing

service provider requirements

legal and ethical requirements relating to a range of online transactions.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Suppliers may include:

banks or other financial institutions

e-auction

e-brokerage service

e-mail

e-procurement service

e-shop

third party marketplace

Products/services may include:

financial services

goods

insurance

loans

shares

Confidentiality, security and privacy may include:

access to independent reviews of financial services such as:

Australian Competition and Consumer Commission (ACCC)

Financial Planning Association of Australia (FPA)

authentication services

disclaimers

firewall protection

jurisdiction

level of encryption

limit of liability

personal identification number (PIN)

physical site security of web server

receipting

terms and conditions of website use

use of 'cookies' - small files automatically downloaded from a web server to the computer of someone browsing a website - information stored in cookies can be accessed any time computer returns to the site

user name and password

warranties

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Undertake online research to identify suppliers of required products/services 
Assess service provider confidentiality, security and privacy facilities in accordance with individual and organisational requirements 
Assess potential products/services for authenticity 
Confirm organisational requirements for products/services to be obtained 
Ensure authentication information is secured in accordance with organisational requirements 
Use appropriate online functions to obtain required products/services 
Report any difficulties in accessing or using online facilities to the service provider 
Complete transaction and ensure that products/services are received in accordance with terms of online transaction 
Maintain records of transactions in accordance with organisational policy, procedures and level of authority 
Compare organisational records with online records and deal with irregularities according to organisational policy and procedures 
Review obtained products/services rendered to determine quality, timeliness and level of customer service in relation to advertised profile 
Make recommendations regarding continued or future use of online service provider, as supported by transaction history 

Forms

Assessment Cover Sheet

BSBITU305A - Conduct online transactions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBITU305A - Conduct online transactions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: